We stayed there for 1 night the night before we were going on holiday. Their website now claims the taxi transfers are free which it may be now but when we stayed there they todl us the taxi would cost us £14 each way from Stansted airport to the B&B but when we arrived they said because we were having... More

Once again another truly appalling place to stay. Thank goodness it was a one night stay while connecting international flights. Arrived at the shabby looking converted house. We had been booked in for Bed and Breakfast and were then informed by some woman behind the serving hatch. “Ist no brekfass” (sic).Rude, learn good English and stop ripping people off. Not... More

My wife and i used this so called B&B as a place to stay over night before our holiday. On arrival we could smell chinese cooking which almost covered the smell of stale air as we entered. I thought that breakfast was included in the price only to find that continental breakfast was an extra. We were not even offered... More

AVOID - My wife and I used this accommodation prior to flying from Stansted for a two week holiday. Quite simply this has to be my worst ever hotel booking. To advertise a 10' x 10' (approx) bedroom as being a Superior Room of Low Cost (£69.50) 4* standard is quite simply fraudulent. The accommodation was an expensive mediocre B&B... More

Booked online double room £59 ! On arrival at 4.30 pm tried to charge me early check in fee - check in is after 6pm. After arguing that was dropped then said rate was £69 ! I showed my booking screen print out and eventually won this one. But extra £5 for credit card and no breakfast included even though... More

We had booked four rooms at The Laurels as the web site looked so impressive and boasted a 4* rating, we found out latter that the rating is self assessed, The Laurels is NOT affiliated to any recognised body. this was our first mistake, our second mistake was to pay cash for the rooms we had yet to be shown... More

This was an unbelievable experience, choose this "hotel" for a one night stay with friends. 5% card booking fee, 1 towel per double room (charge for extra towel), private bathroom that you are meant to share !!!. filthy bath, would not like to guess last time this hotel was cleaned. Double room that was actually a single room with a... More

Hidden charges. Room is alright but not very clean. Staff were cold and only interested in hidden charges, arguing seemed to be futile. I get the feeling they were used to it. The biggest downside was being in a room next to a continuously loud water pipe making it very hard to sleep. Location wise its good for the airport... More

Best avoid this place. Very poor with lots of hidden charges. Charged us an extra £5 per room for 'card fees' and wanted to charge us £1 per towel. The place is also dirty. Please do not use this B&B. More