My hotel room was average for the brand but the heating control instructions were not for the control in the room, it was so hot it was awful, I opened the window but the noise from the dual carriageway was equally annoying. I visited the attached restaurant/bar for my evening meal, the service was so slow it was comical (this... More

The restaurant is the only thing letting this hotel down, rooms clean, bright and comfortable, bathrooms great with fantastic showers and staff great as always. Your're made welcome as soon as you arrive and nothing is too much troubel for the staff but the restaurant next door is a different story. Staaff seemed as if they were still there from... More

We have stayed at this Premier Inn many times over the last 3 years as our daughter is at Sunderland University. We have generally had a good stay with no complaints but this last weekend was not so good. When we checked in around 5pm I enquired, as normal, about a table for evening meal only to be told they... More

Room was the usual, comfortable Premier Inn standard and the reception staff were extremely helpful in organising a taxi and then chasing it up when it didn't arrive on time. It would have been everything we expected - if it hadn't been for the breakfast. Apart from the fact our booking hadn't been passed to the restaurant (in the adjacent... More

I’d like to put my thanks on record for how well and sympathetically, we were treated by all the staff (and in particular, Paula) when staying at Sunderland North West in early New Year. We booked at short notice, initially for 4 nights upon hearing that my mother-in-law had become critically, then terminally ill in hospital. After the hospital extended... More

I stayed at this hotel when I was visiting family over Christmas with my partner, 4 year old son and 10 month old son. The room we were given was so big it has 2 singles, 1 king size and a cot in it! I had read that it might be noisy due to the road nearby but I have... More

Have stayed in several premier inns and this was up to its usual high standard. Room spacious and comfortable bed. Staff very friendly and helpful. However the breakfast was very dissapointing. The usual self service buffet which we booked in advance was not in the hotel but in the restaurant next door (New Orleans), the buffet table was made up... More

I'm going to give the breakfast crew the benefit of the doubt as the restaurant only opened last weekend (3rd Dec) but both breakfasts (10 & 11th Dec) were a fiasco with everything running out (crockery, glasses, bread, milk) on Saturday and us waiting 45 mins for 2 sausages and bacon on Sunday. No granola or museli either morning and... More

We stayed for 3 nights while visiting relatives in the area, a very pleasant stay, comfortable bed and an extremely efficient shower! There were a couple of minor issues which I raised on the comments slip at the end of our stay - 5 coat hangers for 2 people is woefully inadequate; one of the drawers was rather dirty on... More