The fact that this is family run made all the difference here. There was a lovely welcome drink prepared for us on arrival and staff willing to answer as to the best areas for us (as less confident intermediates) to ski. You can also buy a ski pass at the hotel reception. The room was not particularly large, but was... More

We stayed 1 week for skiing in this hotel. Although part of the Best Western Chain, it is a family run hotel, with a very personel touch. The staff was very friendly and very helpfull with all enquiries. We got originally a room next to the lift, but my husband felt disturbed by the lift and asked for a room... More

What a great family run hotel. The staff were always professional, helpful and friendly and the manager often around supervising and finding time to talk to and advise guests. The hotel was cleaned to a high standard and the facilities 5 star. Good rooms with stunning views of the mountains. The hotel boasts a nice pool and jacuzzi and a... More

We stayed 3 nights at the Metropol for New Years and it was an overall good stay. The staff were friendly, but nothing special compared to other hotels stays in 4 star hotels. This hotel is an over-priced 3 star hotel (maximum) anywhere else. The pros: Amazing wellness area, clean, great view from room, friendly bar staff, centrally located. The... More

Where to start, we had a fantastic welcome on arrival and a drink was waiting for us. The rooms were light and airy with views of the surrounding mountains and town on 2 sides, equipped with large flat screen TV, hairdrier, 2 bathroom sinks, shower/ bath, safe and fridge, large mirror doors on the wardrobes and hangers with a drip... More

We came here last year. The food was amazing, gorgeous breakfast and fine evening cuisine. The price for half board is such good value esp for us brits with the CHF so strong so we came again for the last few days of skiing. Last year we were so disappointed when we ate in the fancy 5* Ferienart hotel opposite... More

this was our second time at this hotel and once again we were so impressed by the welcome we received, the service that was given and the food which is amazing!!! it has a fantastic wellness centre, it is in the centre of the beautiful Saas Fee village and a short walk to the cable car or the hotel will... More

My wife and I stayed here in July, 2011. The rooms were bright and clean, the location was very central and the staff very helpful. While the included breakfast was delicious and extensive , the best part of our experience was the fix priced dinner. It was multi-course, expertly served and truly our best meal during our 2 weeks in... More

I have just returned from a lovely week at this hotel. Friendly, helpful staff, fantastic food and a wonderful spa area. Highly recommended. I stay in loads of hotels and cannot understand the negative comments. This is a super place and I certainly intend to return!