As said in previous reviews, do not go until you've heard they renovated the place. The hotel has great potential - location, great views from high floor rooms, but needs substantial investment. Old furniture, cave-like experience when you move from one area of the hotel to another, bathroom fixtures are old. A 2** hotel. More

This hotel is not representative of a 4 star hotel as presented but it could be with a substantial investment. We stayed here in mid-June and were very disappointed. This hotel has great bones but has not been updated in years and is showing it. Best thing it has going is the view from the upper floors. The rooms are... More

Having booked last minute for a four-day stay in Crans-Montana in the February peak season we had no choice but to choose one of the last rooms available in the village. Supposedly a four-star hotel, we paid 420 chf per night for what was actually a small, dark, dingy and dirty room (the carpet was badly stained) with an admittedly... More

Cheap furniture, overworked staff that don't inspire confidence, never look happy. Avoid this place if you can. More

This hotel is family owned.They own several places in Crans-Montana&think they provide the best accommodation you can get in Crans. Though rooms are ok,service is terribly poor and you just can't count on the staff. I had booked several rooms,a signed contract existed.9 months later,the contract was cancelled as they could accommodate a larger group for a longer periode of... More

The only dood thing is the food and that's it!. Rooms are rather poorly furnish. The service is lousy with a can't do attitude which they probably get from the manager (who happens to be the daughter of the owner !). Everytime we asked her something she always replied that it is not possible. I have tried but someone else... More