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All 25 Bernkastel-Kues hotels »

Marchenhotel

3.0 of 5
Kallenfelsstr 25 - 27, 54470 Bernkastel-Kues, Rhineland-Palatinate, Germany
Hotel amenities
4.5 of 5 stars 56 Reviews
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56 reviews from our community

    Trip type
Traveller rating
    45
    6
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Date Rating
Jeff M
Luxembourg City, Luxembourg
1 review
5 of 5 stars Reviewed 20 January 2012

For all those who are romantic at heart, a stay at the Märchenhotel in Bernkastel is an absolute must. The entire Mosel region is simply lovely and great for hiking or cycling. They even offer classes, which we took advantage of during our vacation. We opted to stay in the Moselprinz (Mosel prince) room which truly made us feel like... More

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carol f
Dortmund, Germany
1 review
5 of 5 stars Reviewed 18 January 2012

Since my wife loves fairy tales and has always wanted to go to Europe, I knew I needed to bring her to the Märchenhotel for our honeymoon. We stayed in the Rapunzel room, which made for a truly magical experience and great memories. The room was extremely clean, neat and cozy and we enjoyed spending time on the terrace. The... More

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TravelNorway
Norway
Senior Contributor
22 reviews
3 helpful votes
4 of 5 stars Reviewed 21 November 2011

Great experience as its different, but quite noisy as you hear you neighbours.. Recommend for one night. More

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Tobie
London, Canada
Senior Contributor
35 reviews
107 helpful votes
2 of 5 stars Reviewed 5 October 2011

We recently stayed 3 nights in the Marchenhotel and were extremely disappointed by the discrepancy between the hotel website, the reviews here and the actual reality of staying at the hotel. Having reviewed many other B&B's and hotels over the years, this is the first time I have ever felt the need to warn fellow travellers about a property. The... More

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weinstube, Manager at Marchenhotel, responded to this review
16 December 2011

We are very sorry that you did not enjoy your stay with us. You unfortunately did not voice your complaints immediately. In the coming time, we had several conversations and even at the check-out, you did not raise any concerns. We would have appreciated your feedback including negative comments. Flatscreen, blue-ray player, coffee machine, mini bar and hifi were certainly... More

Pixyflash
Staffordshire
Senior Contributor
43 reviews
14 helpful votes
3 of 5 stars Reviewed 18 September 2011
1
person found this review helpful

The location is definitely the best thing about this place. We found the food good (although we only had breakfast), the staff seemed friendly but no one really spoke to us except at breakfast and on check in/departure. The rooms are clean but although they are themed, the finishing touches were not great, and somehow the personal touch was missing.... More

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weinstube, Manager at Marchenhotel, responded to this review
2 October 2011

In the case of a reservation directly over the hotel homepage rafter it up to 20% More

sinbarambam
Amsterdam
Top Contributor
56 reviews
37 helpful votes
3 of 5 stars Reviewed 16 July 2011
1
person found this review helpful

A quirky old-fashioned small hotel in the heart of Bernkastel. Personally I hated the fairytale theme and the old decor but perhaps some people like it. The good points were: the location, the size of the room was quite generous, and generaly things were clean. Also, there is free (but very slow) internet. The downsides were: poky bathroom, noisy rooms... More

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weinstube, Manager at Marchenhotel, responded to this review
26 October 2011

Dear Guest, we are very sorry that you did not enjoy your stay with us. As you confirmed in your e-mail on the 3rd of October, you unfortunately did not voice your complaints immediately. I brought you to your room myself and carried your luggage into your room. In the coming time, we had several conversations and even at the... More

TabJ_18
Oxford, United Kingdom
1 review
1 helpful vote
5 of 5 stars Reviewed 18 December 2010
1
person found this review helpful

Bernkastel-Kues is a beautiful idyllic town situated on the Mosel river. The Marchenhotel is a lovely half timbered building full of character and charm. The staff are friendly and helpful. The room we had was warm clean and beautifully styled on the theme of Snow White without being over the top. We went for the Christmas Market but got so... More

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Mypace
Zurich, Switzerland
Senior Reviewer
8 reviews
3 helpful votes
4 of 5 stars Reviewed 7 August 2010
1
person found this review helpful

Met all expectations. Friendly and accommodating family-run (tenth generation) historic establishment. Creative cuisine served always fresh. A good breakfast spread. Excellent value for money. Each room is done in a fairy tale style. No elevator. The staff helps with carrying the bags to the upper levels. We missed the view of the Mosel valley, but having been on Reichenau island... More

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hotelscout
Newbury, United Kingdom
Top Contributor
117 reviews
195 helpful votes
5 of 5 stars Reviewed 23 June 2009
1
person found this review helpful

This is a really nice place to stay in a great little town. We arrived on motorcycles after coming from the UK and were made extremley welcome - good parking, nice rooms and lots of smiling faces! All the rooms are individually designed and are very spacious and a clean. Don't expect a chain type atmosphere, but more like a... More

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darharand
Kerry
1 review
5 of 5 stars Reviewed 17 February 2009

We have stayed in quite a few hotels over the years but none could compare to the Maerchenhotel Alteste. My Wife and I stayed for two nights during Valentines weekend. We received a warm reception and stayed in the Frog Kings abode room. It was a fabulous room, spacious, very clean, warm and cozy with a jacuzzi, The staff were... More

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