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BEST WESTERN PLUS Wine Country Hotel & Suites

2.5 of 5
3460 Carrington Road, Kelowna/West Kelowna | Sw Quadrant Of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 2E6, Canada
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BEST WESTERN PLUS Wine Country Hotel & Suites
Ranked #3 of 5 hotels in West Kelowna
4.0 of 5 stars 73 Reviews
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73 reviews from our community

    Trip type
Traveller rating
    34
    26
    10
    1
    2
Date Rating
Edmonton, Canada
Top Contributor
71 reviews 71 reviews
Reviews in 34 cities Reviews in 34 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 26 May 2012 NEW

Not sure how long the hotel has been there but it seems as if it is brand new - bright and open design. The room faced the golf course and the mountain so the view from the balcony was beautiful. The breakfast had everything you could want. The location of the hotel was great. You could walk to a number... More

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Elfriede Schmoll, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
27 May 2012

Many thanks for taking the time to write to us, w are pleased that you enjoyed your stay. Yes, I do agree Best Western has become a chain that one can be proud off as they are striving to become better and better. We do hope to see you again in the future Yours in Hospitality Elfriede Schmoll More

Abbotsford, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 21 May 2012 NEW

My wife and I stayed here for three nights combining a small amount of business and playing in a 2 day pickleball tournament. Not having stayed in a Best Western for some years, we were extremely pleased to find that this hotel exceeded our expectation. The good rating on TripAdvisor is well deserved. The check in was handled in a... More

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Vancouver
Contributor
15 reviews 15 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 21 May 2012

This is a very nice hotel built in the last few years, and my favorite place to stay while in visiting the area. You are close to some shops and restaurants, movie theater etc. The hotel is located next door at a golf course.They offer a continental breakfast with cook your own waffles, cereal, yogurt etc, etc. The staff is... More

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Elfriede Schmoll, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
22 May 2012

Many thanks for your comments, we always appreciate the time that you took just to write this review. We do hope to see you again in the near future Yours in hopsitality Elfriede Schmoll More

Vancouver, Canada
Senior Contributor
40 reviews 40 reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 11 May 2012

We were pleasantly surprised by the guest room decor. As other reviewers have mentioned it was clean, modern and more upscale than other hotels in the same category. Our friends had a king bedded room which faced the parking lot; however, our two queen bedded room faced the golf course and lake in the distance. Our room also had a... More

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Elfriede Schmoll, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
13 May 2012

Many thanks for your comment, it is always good to know how our guests feel in order for us to strive to do better. We do hope to welcome you again at our hotel Yours in hospitality Elfriede Schmoll General Manager More

Calgary, AB
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 7 May 2012

My wife and I spent two nights here in May during a short stay in Kelowna. It is probably the nicest Best Western I've stayed at. The rooms and finishings were very nice. We had the misfortune of being there at the same time as several very junior hockey teams. It as mildly annoying to have young boys running up... More

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Elfriede Schmoll, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
9 May 2012

Many thanks for your review, we certainly appreciate hearing of what guests have to say. We do strive to make or guest's stay as pleasant as possible, however, we know that improvement of services is always warranted. We do hope to see you at our hotel in the near future again Elfriede Schmoll More

BC
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 May 2012

We arrived at 7:30 pm and needed two rooms for one night. Jasmine wasn't able to find us the two rooms we needed so upgraded both of us to a jr suite. They were very well laid out with a comfortable bed. The office area had plenty of outlets for computer, phone, ipad, and gps and a decent couch. The... More

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Elfriede Schmoll, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
3 May 2012

Many thanks for taking the time to write a comment. We cetainly like to hear how you enjoyed your stay or any improvement we could make. We look forward in greeting you again in the near future Yours in Hospitality Elfriede Schmoll More

Coldstream BC
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 27 April 2012
1
person found this review helpful

I wouldn't recommend this hotel to anyone. I stayed there April 13th and 14th and while I was out of my room someone went into my zipped up suitcase and stole my iPad. It would just be creepy to stay there now knowing that when I'm not looking someone is going through my personal belongings looking for something to steal. More

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Elfriede Schmoll, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
29 April 2012

I was truly sorry to hear that the guest had such an unfortunate incident. We do have safes in the rooms, the guest chose to leave her computer in the room, we all wish that it would not have happened, had and extensive investigation, however, nothing came to the surface. More

Sundre, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 26 April 2012

My siblings (4 of us) plus our families stayed at this hotel last weekend (and some of us for a few days previously) and were treated like Kings. We were mourning the passing of my mother (grandmother and great grandmother to some). The staff were compasionate, helpful and caring, going out of their way to be helpful. I would recommend... More

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Salt Spring Island, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 25 April 2012
1
person found this review helpful

We had a good stay on our third visit to the hotel however they have a strange checkin deposit policy. I provided a credit card when I reserved and even prepaid my stay when I arrived so I could have a speedy checkout however they still took a $200.00 deposit.. Since I have been there twice before, I was left... More

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Lac La Biche
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 15 April 2012

This is a fantastic hotel. New and very classy rooms. Try to get even numbered room for a view of the lake, mountains and golf course that is just across the street. I'm best western platinum so I got an automatic room upgrade to a fantastic suite. Two bathrooms, granite counter tops, two televisions. It ended up costing only 101... More

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Elfriede Schmoll, General Manager at BEST WESTERN PLUS Wine Country Hotel & Suites, responded to this review
17 April 2012

MAany thanks for your kind response. we are lso in the process in changing our breakfast, healthy bread and cereals. We do enjoy helping our guests as much as we can, especially with upgrades. We do hope to see you again at our hotel, warm regards Elfriede Schmoll More

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Additional Information about BEST WESTERN PLUS Wine Country Hotel & Suites

3460 Carrington Road, Kelowna/West Kelowna | Sw Quadrant Of Hwy 97 & Elk Rd, West Kelowna, British Columbia V4T 2E6, Canada
Price range (per night):* 131 AUD - 189 AUD

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BEST WESTERN PLUS Wine Country Hotel & Suites
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