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All 13 Horley hotels

BEST WESTERN Gatwick Moat House

3.0 of 5
Longbridge Roundabout | Gatwick, Horley RH6 0AB, England
Hotel amenities
BEST WESTERN Gatwick Moat House
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65%
Ranked #5 of 13 hotels in Horley
Most recent review
5 of 5 stars Reviewed 17 June 2013
Steve H Pontefract
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423 reviews from our community

Traveller rating
    76
    178
    103
    31
    35
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Families
66
 
Couples
173
 
Solo
42
 
Business
52
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Pontefract
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 17 June 2013 NEW

Never let's you down. Cleanliness, climate control, ambience, food quality, relaxing bars and restaurant. Staff are very courteous and extremely helpful. Ideally situated for early start when using South Terminal long stay car park as part of the deal.

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Avignon, France
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 June 2013 NEW via mobile

Room booked were very big and very clean. We had an issue with the hot water. We were moved straight away with minimum disruption. Only downside is the rooms seem to be warm. Staff is excellent, very attentive and efficient. Breakfast is good.

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North Yorkshire
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 11 June 2013

My wife and myself have stayed here several times, before or after Gatwick flights and have every intention of doing so again. The beds are comfortable, rooms clean, meals excellent and very good value. Moreover, it is ideally placed for a Gatwick pre-flight overnight stay and has a "Stay and Park" scheme. Transport to Gatwick Airport is provided by a... More

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QMHManager, Resident Manager at BEST WESTERN Gatwick Moat House, responded to this review
18 June 2013

Dear guest, Thank you for taking the time to review your stay with us. I am very pleased to read that your break with us was relaxing and you found everything to be excellent and good value. I hope to welcome you back to the hotel in the near future. Kind regards, Vicky Punchaye Resident Manager More

Ellenton, Florida
Top Contributor
57 reviews 57 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 11 June 2013

Having stayed here on previous occasions we knew what to expect and from being remembered by staff on walking into reception says it all. Great clean rooms which are VERY quiet, great food for all tastes and ages, to excellent customer service from all staff. Great touch with the towel swans. Finally the hotel is only minutes from the airport... More

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QMHManager, Resident Manager at BEST WESTERN Gatwick Moat House, responded to this review
18 June 2013

Dear guest, Thank you for taking the time to highlight why you particularly enjoyed your stay with us. I am very pleased to read that you enjoyed your time with us and found that you were recognised from previous stays. Your review says it all; we deliver a quiet and relaxing night for our guests so their holidays can start... More

Bath, United Kingdom
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 5 June 2013

Very helpful member of staff on our arrival who remembered me from a previous visit. Allocated a room where the aircraft could be seen as he remembered that was my interest.Always nice,clean and tidy with tea/coffee making facilities.As I like real ale it is a shame none are available but had a Thai beer in the bar and a pleasant... More

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QMHManager, Resident Manager at BEST WESTERN Gatwick Moat House, responded to this review
11 June 2013

Dear guest, Thank you for taking the time to highlight why you enjoyed your time with us. I am very pleased to read that you time with us was extremely enjoyable and that a team member remembered your preferences from a previous visit. I hope to welcome you back to us soon. Kind regards, Vicky Punchaye Resident Manager More

Oxford, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 June 2013

Parked our car here before going on holiday, came back and stayed the night. Worth the money, because we had a long flight back, arrived at 19:00 we really only wanted a quick drink and bar meal. Very good value for money. Close to airport and no noise. Bed and rooms very good, again swans on bed nice touch. Will... More

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QMHManager, Resident Manager at BEST WESTERN Gatwick Moat House, responded to this review
11 June 2013

Dear guest, Thank you for reviewing your use of our Park and Fly package. I am very pleased to read that you enjoyed everything about your time with us and found everything to your liking. I hope to welcome you back to the hotel soon. Kind regards, Vicky Punchaye Resident Manager More

England
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 June 2013

Decided to stay here and park for 7 nights as 2 families. Close to Gatwick North terminal but no plane noise. Rooms good size, nice décor - towels made into swans on the bed - a nice touch. Ate at the restaurant, where there was a good choice for adults and children - the latter were well received by very... More

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QMHManager, Resident Manager at BEST WESTERN Gatwick Moat House, responded to this review
11 June 2013

Dear guest, Thank you for reviewing your stay with us – we find the comments made help us improve all our guests’ quality of stay. I’m very pleased to read that your time with us was excellent and you would happily return in the future. Kind regards, Vicky Punchaye Resident Manager More

Newcastle upon Tyne, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 June 2013

We stayed for the night before and the night after a holiday. The check in staff were friendly and efficient, the rooms comfortable and the breakfast delicious. Only downside was parking. The bays were small and we have a big car. Only one available bay which was big enough.

Was this review helpful? Yes
QMHManager, Resident Manager at BEST WESTERN Gatwick Moat House, responded to this review
11 June 2013

Dear guest, Thank you for taking the time to review your stay with us. I am very pleased to read that your enjoyed your time with us and found your breakfast and room to be to a high quality. I will be sure to pass your kind words onto our team members as they work tirelessly to deliver the best... More

Newquay, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 28 May 2013

Arriving at 1 o'clock in the morning we were greeted by a really helpful and welcoming receptionist, after a tiring journey this was great. Rooms are exceptionally clean and furnishings adequate for a short stay. The cost for staying a night at the start and end of our holiday plus parking is very reasonable, and shuttle bus (£3 each) is... More

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QMHManager, Resident Manager at BEST WESTERN Gatwick Moat House, responded to this review
4 June 2013

Dear guest, Thank you for writing a review of your time with us. I am very pleased to read that you enjoyed your time with us and find us to deliver the best service. I’m extremely happy to read that you left us feeling happy and I hope to welcome you back to the hotel in the near future. Kind... More

Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 28 May 2013

We stayed at this hotel 4 times in the last 9 weeks while travelling around Europe. On 3 occasions we had clean comfortable rooms but on 1 occasion the room was not so tidy.The hotel is so convenient to the Airport and the shuttle is excellent whisking you to the south terminal in 10 mins and maybe 15 to the... More

Was this review helpful? Yes
QMHManager, Resident Manager at BEST WESTERN Gatwick Moat House, responded to this review
4 June 2013

Dear guest, Thank you for taking the time to leave feedback on your stay. I am very pleased to read that you enjoyed your time with us and found everything to your liking on your multiple stays. I hope to welcome you back soon. Kind regards, Vicky Punchaye Resident Manager More

 
 
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Hotel Summarization (Beta)

What travellers say

  • Shuttle buses(18)
  • Car park(8)
  • Good value(6)
  • Bar area(3)

Additional Information about BEST WESTERN Gatwick Moat House

Address: Longbridge Roundabout | Gatwick, Horley RH6 0AB, England
Region: United Kingdom > England > South East England > Surrey > Horley
Amenities:
Restaurant Room Service Wheelchair access
Hotel Style:
#4 Family Hotels in Horley
Price range (per night): $71 - $132
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Located less than a mile from Gatwick Airport and train station, the hotel has had a complete refurbishment and transformation in 2006. Offering 125 non-smoking, air-conditioned bedrooms, all with wireless internet access. The hotel also benefits from having a new range of family bedrooms sleeping between two and seven guests. A shuttle service to the airport is available 24-hours. ... more   less 
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Also Known As:
Best Western Gatwick Moat House Hotel
Best Western Gatwick Moat House Hotel Horley
Best Western Horley
Horley Best Western

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BEST WESTERN Gatwick Moat House
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