Wanted to find a good hotel before leaving from the airport. It was close and that is where the good stuff ends.
The welcome was non existent and they left us there wondering if they had our reservation at all - we could not check in as they had no record of us! Money wasted in the bar waiting.
They...
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Dear NorthamptonNash
Thank you for your review.
Firstly, please accept my sincere apologies.
I was very disappointed to learn of your check in experience and your comments will be taken forward with the team members concerned.
Please could I ask if you would kindly at your convenience contact me with the date of your reservation as well as your contact...
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I have now stayed at this hotel 5 times, Arrived by car fought my way along the access road to the car park, really wanted the front doors to unload cases no good, no access because of all the cars parked there, they were still there an hour later. Took my ticket and looked for the ten disabled spots the...
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Dear G3erd
Thank you for your review.
Firstly, please accept my sincere apologies for any inconvenience caused with respect to your recent stay.
I was very disappointed to learn of your check in experience and your comments are taken very seriously.
Please could I ask if you would kindly at your convenience contact me with the date of your reservation...
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Stayed for 2 nights with my girlfriend in this hotel. It is located near bus station of free bus to airport terminals (we always went to terminal 5 by 423 bus). We had executive room with king bed and it was great! Big bed with great pillows, tea and coffee maker and tv with about 12 free channels. Breakfast was...
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Dear Bobi86
Thank you for taking the time to review our hotel. All the team at the Holiday Inn London Heathrow are delighted you enjoyed every aspect of your stay and we look forward to welcoming you back to the hotel very soon.
Kind regards
Greg Stuart
General Manager
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I stayed here in October 2011 as I had an early flight to Canada the following morning. When I checked in I asked if there was a possibility of a free upgrade from my double room as I hold a Priority Card. I was told yes, there was an executive room available. I went to my room and was pleasantly...
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Dear Wilma S
Now that is what we like to hear! I thank you for your recent review on Trip Advisor contents of which have been noted.
It is refreshing to read your positive comments regarding the room comfort and amenities and your kind remarks about our staff. Holiday Inn worldwide pride themselves with offering a consistently good service which...
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We used room 3081. The room was perfectly OK, but the corridors are difficult to pass along if you have bags. There can be up to three doors in very close succession, each of which can be a challenge with normal to large sized bags. There is also a dreadful smell in all of the short corridor areas between the...
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Stayed here for a few nights for the Heineken Cup Final and have to say the rooms were immaculate and very clean, comfortable beds, air con was great and cleaning staff were really friendly and polite.
Now the huge let down which ruined my stay:
I had to pay approximately £17 for a bowl of cereal, glass of orange juice...
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Dear Oel159
Thank you for taking the time to review out hotel on Trip Advisor contents of which have been noted.
On your first statement I thank you for your positive feedback with respect to the overall accommodation offered and I will pass your comments onto the cleaning staff.
Moving on to the remainder of your review, it would appear...
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It must be difficult getting good staff to work well and stay motivated in a chain hotel in an uninspiring location where pretty well everyone is there to go somewhere else! All in all they did a good job. Bar staff a bit surly but everyone else really seemed to be trying. Amenities clean and generally of an adequate standard...
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Dear TravellinB0b
Thank you for taking the time to share your comments and experience from your recent visit to the hotel. I am pleased to see that you generally enjoyed your stay and will share this with the entire team. On the subject of WIFI we note your comments and wish to bring to your attention that free WIFI is...
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This hotel is reasonably priced near the airport with a shuttle bus available, car hire onsite, had a meal there in the bar which was fine, the bar staff were friendly, the rooms were fine but no free wifi
Dear Haggis58
Thank you for taking the time to share your comments and experience from your recent visit to the hotel. I am delighted that you had a great stay and will share this with the entire team. On the subject of WIFI - it is offered 30 minutes free for use in all our public areas. We do however...
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The Inn is in a residential area and seemed kind of small when we pulled up, but everything was really great.I arrived around 3 p.m. for a flight the next morning leaving at 7 a.m. so all I wanted was a comfortable clean room with hot shower and coffee bar for the morning, quiet, and good service - all of...
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Dear April 6
Now that is what we like to hear! I thank you for your recent review on Trip Advisor contents of which have been noted.
It is refreshing to read your positive comments regarding the room comfort and amenities and your kind remarks about our staff. Holiday Inn worldwide pride themselves with offering a consistently good service which...
More
The best thing about landing at Heathrow was the Holiday Inn with its close proximity, quiet rooms, and accomidating staff.
Dear Guest
Thank you for taking the time to share your comments and experience from your recent visit to the hotel. I am delighted that you had a great stay and will share this with the entire team. We all look forward to welcoming you back to Holiday Inn Heathrow in the near future.
Yours sincerely
Greg Stuart
General Manager
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