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All 10 Hayes hotels »

Comfort Hotel London Heathrow

3.0 of 5
Shepiston Lane, Hayes UB3 1LP, England
Hotel amenities
Comfort Hotel London Heathrow
Ranked #8 of 10 hotels in Hayes
3.0 of 5 stars 306 Reviews
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306 reviews from our community

What travellers say about this hotel
  • Hoppa bus(11)
  • Night stay(6)
  • Very reasonable(4)
  • Very good(4)
  • Room service(4)
  • Reception bar(3)
  • Car park(3)
  • Staff were friendly(3)
Traveller rating
    27
    96
    80
    57
    46
Only show reviews for Family (51) | Couples (97) | Business (49)
Date Rating
Chipping Norton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 28 May 2012 NEW

We stayed for one night ahead of a long flight from Heathrow the following day. Our room was a reasonable size and most importantly quietly located. The bed and pillows were comfortable - so we were both able to get a good night's sleep. The bathroom was small - but adequate for one night - and although the fittings were... More

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london
Senior Contributor
27 reviews 27 reviews
Reviews in 12 cities Reviews in 12 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 28 May 2012 NEW

This hotel was very good value. The breakfast was expensive, but very tasty and lots of it - we didn't need lunch. It is served from early until late and regularly topped up. The bedroom was clean, adequate size and well equipped (tea/coffee facilities, TV, well lit and clean bathroom). The staff were friendly and helpful, the parking secure -... More

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Tucson
Contributor
17 reviews 17 reviews
Reviews in 15 cities Reviews in 15 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 27 May 2012 NEW

This is a drab, older hotel with creaky floors that can keep you awake at night when you are trying to sleep and other people are moving about... even the bed creaked so loudly that it would wake me up when I rolled over in my sleep. It is obvious that the owners don't spend much money to keep it... More

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4 of 5 stars Reviewed 26 May 2012 NEW

We stayed at this hotel for one night and found it to be nice and clean but small. There is no free local bus as I had read somewhere, but there is a Hoppa bus that will take you from Heathrow to the front door of the hotel for roughly 8 USD one way. We did not eat breakfast since... More

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Ripon, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed 26 May 2012 NEW

I've had a better nights sleep in Kandahar, Afghanistan, whilst being rocketed by the Taliban. The bed I had creaked with my heart beat. I didn't think it was even possible. For the price it really isn't good. Parking your car at the hotel will cost an extra £7.00.

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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 22 May 2012

We needed beds for a few hours sleep following the Heineken cup rugby final and our sole requirement was cheap & location which we had booked last minute. For London, this hotel was cheap but the location wasn't great as train line not very direct and taxis expensive. The rooms were totally basic, dated but clean although beds extremely uncomfortable-fold... More

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Richard Jackson, General Manager at Comfort Hotel London Heathrow, responded to this review
23 May 2012

Dear Guest, Thank you for taking the time to leave a review after your Rugby weekend. I was sorry to hear that our customer service was found lacking on this occasion and we will be sharing your reviews with the team to further understand how this occurred and what can be improved on, going forwards. Regarding the sofa beds, these... More

Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 22 May 2012

Booked and when I arrived they had canceled my booking without informing me. While there the receptionist had me wait 30minutes in order to try and resolve the issue & came back with an upsell since my room was not available anymore (given to someone else). I had no choice since it was past midnight and had a meeting in... More

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Richard Jackson, General Manager at Comfort Hotel London Heathrow, responded to this review
23 May 2012

Dear Guest, It is impossible to comment on your experience at this stage, as your stay date is from 12 months ago. You mention arriving after midnight but not when exactly. If this was after 4am, your reservation would have been automatically released as the arrival date would have passed. Please accept my apologies for any failings you feel that... More

Sierra Foothills, CA
Senior Contributor
21 reviews 21 reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 21 May 2012

I really cannot understand all the nitpicking by some of the other reviewers. This hotel is clean and comfortable, and the front desk staff members were courteous and welcoming. Good location by Heathrow and very reasonable rates. I don't know what else you could need for an overnight stay. I had no problems whatsoever.

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Richard Jackson, General Manager at Comfort Hotel London Heathrow, responded to this review
23 May 2012

Dear Guest, Thank you for taking the time to write and express your view following your recent stay. Whilst we welcome all reviews as a constructive tool to assist us in improving our service and standards, it is always nice to receive a glowing report. We look forward to seeing you again on your next visit to Heathrow. Kind Regards More

Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
2 of 5 stars Reviewed 20 May 2012

We stayed one night on our way abroad. The rooms are basic but for the price that is to be expected. The fact that our reservation could not be found should have been indicative of a potentially bad visit, however it was the restaurant that truly let this hotel down. The service at the bar was good, the young lady... More

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Richard Jackson, General Manager at Comfort Hotel London Heathrow, responded to this review
23 May 2012

Dear Guest, Thank you for taking the time to write and share you recent experience. I was sorry to hear about your reservation problems upon arrival. There was a technical issue with the bookings being sent from your agent at the time. I was pleased however, to see that you were provided with a complimentary upgrade for the inconvenience without... More

Amsterdam, The Netherlands
Contributor
16 reviews 16 reviews
Reviews in 11 cities Reviews in 11 cities
4 of 5 stars Reviewed 19 May 2012

This is my second time stayed in this hotel as i have to catch up my connecting flight from terminal 5 which actually not a really a good idea as it took forever to reach 3 miles with the shuttle ...but the roo was really clean but very small for 2 pax i have a bit of claustro .. Not... More

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Additional Information about Comfort Hotel London Heathrow

  • Comfort Inn Hayes
  • Comfort Hotel Hayes
Address: Shepiston Lane, Hayes UB3 1LP, England
Price range (per night):* 64 AUD - 154 AUD

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Comfort Hotel London Heathrow
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