Stayed at the Empress Hotel during the Isle of Man TT race week and would thoroughly recommend it! As we were travelling over to the island by bike we were able to post a large box of our belongings over to the hotel in advance which they stored for us and then had put in our room ready for our... More

I took a group of 45 retired people to this hotel and we all had nothing but praise for the hotel. The staff were without exception friendly and helpful. We make about 10 trips per year and our club members expect at least 4 star quality. The Empress delivered. We asked for a room to run an impromptu dance and... More

Excellent from first impression to check out. Ok its not without fault but where is! Our room had no view, the doors do slam a bit and the buffet menu in the Aroma restaurant is repetetive but for a short stay it was comfortable, clean, warm and friendly. The Piano Bar of an evening was very relaxing with attentive bar... More

This a spotlessly clean and welcoming hotel. The piano bar was excellent for relaxation in the evenings. The only fault was that the restaurant menu was the same each night for the whole week, with only four main dishes . I had been looking forward to special Isle of Man dishes as advertised in the 2013 I.O.M. brochure. The main... More

The Empress Hotel was in a great central location between Douglas Head & Onchan. Spotlessly clean with the most helpful of staff. My Mum was in a wheelchair & although they have a 12 stepped entrance to Reception, they also have a side ramp leading to the Aroma Restaurant & the lift. The Piano Bar of an evening was very... More

Have just spent 5 days at this Hotel with a coach party, The Hotel was nice and clean and the bedrooms were quite good. The piano bar was very good with an excellent pianist playing. The Restaurant meals were of a fairly good standard but unfortunately the staff were rather disorganised and did not seem to have a proper system... More

Comfortable, clean, great position on the prom - this hotel is a favourite for us. The staff are attentive, our room on second floor was comfortable - bathroom small but adequate with powerful shower. A big plus is the spacious bar area which is great for a group to gather in the evenings.

Been going to the Isle of Man for 36 years, since I was 16. Have stayed in many different B&B's and Hotels but for the past four years stayed in the Empress. It is comfortable and pleasant and well located on the Promenade in Douglas. This is probably the best value for money option, the bar and conservatory overlooking Douglas... More

Have stayed here a number of times and have always been pleased with the cleanliness and comfort of the rooms. Parking can be a problem at times as there is no off road parking but this is the same for most of the hotels on the promenade. I have always found the staff very friendly and most helpful. I am... More