On arrival all seemed good, our room was ready and we were handed an envelope with our name on containing the room card. It went downhill from there - on opening our room door it could only be described as a sauna as the curtains were open and the sun had been on the room all day. No temperature control... More

Tried to book an overnight stay to attend a party at the hotel but the booking system was ridiculous! Connected to a central reservations system (where in the world?) but the adviser could not understand English very well - insisted on taking our personal & banking details before confirming availability which we refused. We tried again the next day &... More

Came on the best weekend, glorious weather had the best time at the Races, but the hotel was excellent too. It was extremely busy when we checked in but we were checked-in in no time at all. The room was a studio room, which was a lot bigger than what I expected as we only paid £49. The room was... More

We were travelling with a tour group and arrived quite late, first up we had a twin room instead of a double as requested which was ok but the shower didn't work properly and the beds were old and i could feel the springs when i sat down, there was an odour coming from the shower also, so my husband... More

It's next to some kind of plant room and there is a constant humming noise. You will need ear plugs to get a good nights sleep.

I used their booking service online and paid in full a month before we arrived. After driving 450 miles to get there I was told that they didn't have my booking in their system. I showed them my email details which even says its paid. They explained this happens but we don't take any payment. I had to call my... More

There are several positives about this hotel. The location within walking distance from the lovely town of Wetherby and the friendly helpful staff being the chiefest of them. However, this is a hotel on the countdown to closure and this shows in the fabric of the building and the quality of the rooms. I had booked a Double Executive room... More

I stayed at the Mercure hotel Wetherby in April and I have to say it ticked all the boxes for me. Although my stay was only for a couple of nights I found the food very agreeable and the rooms quiet and comfortable, which is what I required and sometimes don't get from other more expensive hotels. The staff were... More