Great customer service, good location and the only disappointment was that our deluxe river view room had no view of the river unless you stood on tiptoe and peered through the lock-keeper's washing line, festooned with laundry. We were refunded the river view supplement but would far rather have had the view! That said, we had a good time and... More

I have stayed on a few occasions recently whilst on business....what a great hotel! Exceptional staff who are truly customer focused....nothing is too much trouble, i like the general feel of this hotel as it is always very welcoming, always a 'smile'... this is a compliment to the hotel management and training of the teams, your hard work and dedication... More

Celebrated my 50th Birthday here with 20 family members ranging from 80s to teens , they all loved it - the buffet was fresh with so much variety and constantly replenished - it was busy but we never felt over crowded and there was hardly a queue at the buffet - fabulous setting by the river for teas and coffee... More

This is not a country house hotel but for West London has an almost rural location right by the Thames and Bell Weir lock where boats can be watched from the dining rooms trundling slowly up and down the river. Very pleasant gardens on the riverside. The hotel is however a modern angular block that of itself is not particularly... More

We stayed with friends at the Runnymede over the May Bank Holiday, check in was very pleasant, we had booked a deluxe room looking onto the Thames, our room was exceptionally clean with the added extra of mini bar and robes and a very cosy bed, on our return in the evening the bed had been turned down and fresh... More

We had been looking forward to our family holiday trip to nearby Legoland and had booked into a nearby hotel. Unfortunately it was double booked and we were transferred to the Runnymede-on-Thames. All our initial fears about were allayed on arrival after a very warm welcome from the moment we stepped inside. The children were received a nice surprise and... More

I stayed in the Runnymede for 1 night as I was attending a company function close by. The hotel is ideally located for Heathrow and Windsor and has easy connections to the M25 as well. The exterior of the building is fairly plain and functional looking, but inside was much more pleasant.. I had a room on the second floor... More

Cannot praise this hotel enough. We stayed here in January following our small wedding ceremony and they could not have been more thoughtful and accommodating. The food, rooms and spa were all great, as was the walk along the thames and a trip into windsor. We are already planning our return stay for our anniversary. We defo recommened the package... More

I visited this hotel on a business trip and was pleasantly surprised. The conference facilities were excellent. There was fresh coffee and teas all day. The staff were wonderful nothing was too much trouble. The rooms and facilities were bright and modern and there were lots of lovely little touches. The main hotel was superb, from the decor to the... More