We have just returned from a 1 night stay at the so called "Grand Hotel" and feel that we need to share our experience. Having had a bad experience previously we decided to give the Hotel the benefit of the doubt and I contacted the hotel direct and was assured by Katherine Sharp that this would not happen again and...
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We have just returned from a two night stay at this lovely hotel, the location is ideal right on the front and about five minute walk from the shops and just across the road from the beach. Our room was very good, very clean it had every facility you could want the bathroom was spotless with a seperate shower a...
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Dear Moira C
Thank you for your recent visit to The Grand, I’m pleased you enjoyed your stay and will recommend our hotel to others.
Why not join us on twitter and facebook, we will soon be starting to send special offers out via this form of media.
Also don’t forget to bring your bathing suit on your next visit...
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One night stay in Executive room 3rd floor. The standard of the room was very good. Very clean with good bathroom fixtures fittings. We were warmly welcomed by the reception team and taken by the same person all the way to the lift, a nice touch. Didn't get the chance to use the spa/gym facilities however had a quick look...
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Dear CheadleHulme79,
Thank you for your review it is much appreciated, I’m pleased you enjoyed your stay and will pass your comments on to all involved.
With the poor start to the seasonal weather it seems our air conditioning is still trying to heat us all up, let’s hope we have a good summer ahead, we all have our windows...
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My family has just returned from a very pleasant bank holiday break at this beautifully appointed hotel which enjoys a splendid location on the sea front at Lytham St Annes. I understand this to be a family run hotel and it is to the great credit of the owners that they have kept up with the times in a constant...
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Dear finisterre 72
Thank you for visiting The Grand with you family, I’m pleased you enjoyed your stay.
Regarding the web booking portal, we are currently developing a new booking portal that has enhanced features with more information on precise rooms that guests wish to book, all being well this should be operational mid-June. In the meantime the current booking...
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Stayed over at the Grand for a 2 night break, we stayed in the Executive Delux Room, 217 having stayed here before we knew what to expect at the Grand, but we were pleasantly suprised with our room which was larger than expected the bathroom was adequate and the views were to die for overlooking the sea and on a...
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Dear stepurcell,
Thank you for your recent visit to the Grand.
I appreciate your comments, however I’m disappointed that you felt our continental breakfast wasn’t to your satisfaction as we do offer the following items;
Fresh fruit salad, bircher muesli (Very popular), toast with bonne maman preserves, smoked salmon, continental ham, honey roast English ham with tomatoes, boiled egg, prunes,...
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I have stayed here quite a few times on business. The reception desk staff are very helpful and charming and the rooms are also very nice. The rooms in the older part of the building are much nicer than the newer ones in the extension near the gym. But all rooms are modern and very nice. The downside with the...
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Dear nevyneyster
I appreciate your comments, I think they are testament to what we have achieved over the many years of continued investment.
We have constantly refurbished rooms within the older part of the hotel and all have now been completed!
It doesn’t seem long ago that customers were asking for the new part of the building!
Allthough still good...
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I have stayed here many times over the years and I know the standard and quality I am getting which is always excellent . Perhaps they could offer afternoon tea at weekends as the menu they have in the restaurant is very limited. We fancied a cup of tea at 4.00 when we arrived on the Friday and there was...
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Dear MrsSW
Thank you for your many visits to the hotel, your custom is much appreciated.
I hear what you’re saying about having something some lighter foods available for the weekend guests as they arrive, we will look into it as we develop the Café Grand menu.
Once again thank you for your custom and hope to see you soon....
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Loved every minute of our stay. The staff were very friendly and helpful and the room was everything we expected it would be with great views and the biggest bathroom I've ever seen. The pool & spa was a great experience and I would not think twice about going back.. Food was also exceptional .. Top hotel
Hi Linzi,
Thank you for the review, it much appreciated.
Hope to see you again soon.
Regards,
Derrick
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third time stayed here , i have found the staff, the building , the health club and the food excellent
whilst i do think the drinks are a little expensive , the overall experience is a great short break
the location is on the beach , the parking is excellent and the bar area is very well designed
, probably...
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Dear malagareds,
I am pleased that you have enjoy your visits to the hotel and would like to thank you for posting your comments, it has helped us to reach the number two trip advisor rated hotel in the area!
I would also like to thank you for your repeat custom, it is truly appreciated.
Regards,
Derrick Holland
General Manager
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stayed at the grand thought id treat me and my partner after a tough year to a bit of luxury What A Massive dissapointment apart from the fact you need a second mortgage to have a drink. The room wasnt that great tired stains on the ceiling the bathroom wasnt very clean in fact complained as to pubic hair in...
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Dear Julie r,
I’m sorry you didn’t have a good visit back in February, I would have preferred to have resolved any issues whilst you were here, now a couple of months have passed it is difficult to trace the source of a problem.
I would like to quote a previous reviewer “if you do have any issues highlight it...
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