The owners Steve and Georgina are clearly slowly upgrading this hotel after little was done by the previous owner. What you can expect are clean rooms wonderful food and friendly 'nothing is too much trouble service'. If you have a gripe talk to Steve he will do his best to rectify any problems. Our room was cold on arrival as... More

Had a great easter long weekend at the hotel. Friendly and warm service, great food and lovely themed rooms. Walking distance to Ross town centre and close to plenty of activities, walks and drives. Good base to do day trips around Wales and the west-England countryside. The entertaining hosts make you feel like family. Restaurant food great from the full... More

Situated by the side of the river , the hotel is less than 5 minutes drive to Ross-on-Wye. The hosts and staff could not have been more friendly and helpful, and nothing was too much trouble. The hotel was spotless with well furnished and comfortable rooms with all amenities provided. The food was superb - the sticky Toffee pudding was... More

The good bits The rooms were very clean and tidy, hotel was quiet and a fairly cheap but the bathroom was a disappointment whilest the bedroom has been recently decorated the bathrooms have not a nice apriocot bathroom suite (again very clean) just does not tie in with the impression been given on the www. Only other comment is the... More

We chose castle lodge for an evening meal and whilst the food was very good the ambience wasn't so much! We went by the reviews on trip advisor but of course you some times have to experience these things for yourself. If you are looking for a good ambience for a romantic evening then this is not the place. However,... More

My wife and I spent a couple of nights at this Hotel and found nothing to complain about . Yes OK the bath gel ran out after two squirts but life goes on .Breakfast was superb . Great location and best of all - peace and quiet . The owners were friendly and did not appear in ones face every... More

We stayed there Fri - Sun this weekend, besides the weather being perfect this hotel was very good value for money. We stayed in the Skenfrith Room which had a view of the Wye and was pleasantly decorated. The room was clean & facilities okay. We ate dinner there both Friday evening & Saturday evening the food was very good,... More

Stayed in the hotel from Friday to Monday and were extremely satisfied with the room and dining (Do not miss their Sunday lunch). The management are professionals in the hotel business and it shows by the personal attention we received in all matters.

Our room was clean and well turned out but the room looked like it'd been spruced up from a Travel Lodge type accommodation. The loo paper was from a public toilet style dispenser and the bathroom had exposed pipes which were just painted, all very cheap looking. Manor house it is not. The manager was perfect and more than helpful... More