This had to be the worst hotel we have ever stayed in. What are National Holidays doing using this hotel, no matter how good a rate they get. Checked out early and went home. Very noisy with a nightclub opposite open until 3am, whole hotel needs a refit and new staff. Walls paper thin, bathrooms well used, dangerously hot water.... More

The hotel could do with a refit. When you went in the lifts you was not sure if you got out alive. The room was clean but there was a tablet left on the floor. The toilet roll was broken the tv was very small. The food was ok but not 5 star. Our floor was no smoking but people... More

There isn't one good thIng to say about this place. Car park looks like war torn Beirut. Staff unfriendly, room dirty and seriously shabby and loud music playing from disco til 1 o'clock. Decided to avoid breakfast as would probably have started the holiday with food poisoning. Should be closed down or even better knocked down More

Stayed at The Broadway Morecambe on coach trip, and it was cheap hol and you get what you pay for really - run down tired rooms (ours overlooked the bay which was better than some), cold filthy shower cubicle, and other peoples body hair on bathroom floor yuk. And as for the free bar - med white wine varied in... More

Just got back from 4 nights at the grand, if you want 5*service, pay 5* prices, we fold this hotel clean, warm,friendly, with good food, nice breakfast, fun entertainment, comftable beds,the beds were made every day, clean towels, room cleaned, Im sorry, there were at least 400 people there, everyone we spock to was happy with the place, If the... More

Nothing really wrong with the place ,I am sure in warm weather it would have lovely views of the Harbour front and views accross the channel to France. The building itself is fairly old ,and has only been partly modernised. The food was just edible nothing good. We only stayed 2 nights ,with a trip to Bruges included. I would... More

Arrived at the Grand Burstin, booked in, no smoking room as we requested finally got a lift up to our room to find at 3pm it still hadn't been cleaned. Eventually got in our room after climbing over all the dirty sheets dumped in the hallway, our room was very tired and basic but that was not a problem as... More

My wife and i were booked into this hotel (?????!!!!!) for one night until we got got on the Euro train to France. BEFORE I made the booking I phoned the hotel to confirm that it had secure parking, and was assured that ALL parking was VERY secure. I also told them that we would be driving down from the... More

ive never stayed in such a bad hotel through caledonian travel dirty cold food discusting staff unaproachable was in a premier room dining room freezing people sitting withcoats. .on fire alarm went off didnt get people out cigarette doubts liying in coorridors all weekcant believeaholiday company would use this for elderly people wouldnt use it was free More