Although most use this hotel for a stopover enroute to the Tunnel, we used this a base for three days to explore Kent. All in all a very positive experience which did not reflect some of the negative reviews on here. The staff were all friendly, professional and efficient. The room was clean, large, well-maintained and air-conditioned. The whole hotel... More

The room was nice and clean, as was the bathroom.We booked dinner, I asked for salad with my steak and got chips. They said they were out of mushrooms, so they sauteed tinned ones and mixed them with onions, yuk! We asked for a sirloin and a ribeye steak, and got two ribeye steaks. Some people had to wait for... More

Start with the positive, the staff over here were fantastic. Very friendly and helpful. Honestly, we felt we were staying in a youth hostel. The toilet and bathroom reeked. The couch and floor were grossly dirty and stained, and there was a general grimy-ness to the room. In addition the beds were shockingly uncomfortable. Took pictures of all of the... More

This hotel does not claim to be a 5* and so it shouldnt be rated that way. It is very clean and comfortable. the food and breakfast is basic but again not 5*. the staff more than make up for any problems and they could be graded 5*. Summing up a hotel which is comfortable and within easy access to... More

Very good - what you expect from this chain - very good at reception (Charlotte was a star) got what we wanted and paid for. Very close to Chunnel. Few gripes - blood stains on pillow not so good as well as stains on carpet but all in all would use this one again. However Bar very pricey - much... More

We arrived late and were quickly checked in to a clean, spacious and well appointed room. Slept well and had a decent early breakfast - breakfast buffet. This hotel offers excellent value for money - and was at a standard that I would have expected to pay considerably more for. Our intention is to stay here every time we travel... More

on the 22nd of april we drove down the hloiday inn express,which i had booked about 6mth ago.we where staying there sunday evening and wednesday evening.after driving from our home in grimsby.we booked into the hotel and was asked by the young receptionist if we wanted a evening meal and we said yes.we were booked in for 7pm.we went to... More

Good value accommodation, v convenient for the Tunnel. Sunday evening dinner a disaster, 2 couples refused to eat the food, one complained to the chef (the manager was deputising I think) and was asked to leave the hotel, which they did.

Second visit, useful because of the proximity to the tunnel. Staff were friendly and efficient, the room was clean and everything worked......so far so good! Only when my 'Jumbo fish and chips' arrive did I remember how bad it was when I had it last time! It was essentially a great lump of overcooked batter. My fault I know I... More