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Holiday Inn Express Luton Airport

3.0 of 5
2 Percival Way, Luton LU2 9PG, England
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Holiday Inn Express Luton Airport
Ranked #6 of 23 hotels in Luton
3.5 of 5 stars 195 Reviews
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195 reviews from our community

What travellers say about this hotel
  • Very good(8)
  • Next morning(3)
  • Car park(3)
Traveller rating
    38
    75
    54
    19
    9
Only show reviews for Family (32) | Couples (60) | Business (48)
Date Rating
London, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 May 2012 NEW

We pre-booked a one-night stay, using the internet, as we would be arriving after midnight following a 5 hour flight. We arrived and were in our room within 5 minutes. The room was clean, comfortable, and quiet, and there were no surprises. A great buffet breakfast was included & there is free wifi in the lounge area. The staff were... More

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London
Senior Contributor
41 reviews 41 reviews
Reviews in 25 cities Reviews in 25 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 19 May 2012

I returned to this property for a one night stay. My company has offices nearby and this is the best option. The first thing I noticed was that the room price was around £100 less a night than the previous trip so this helped manage my expectations tremendously. My last review of the hotel was hardly shining as I had... More

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Dunfermline, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 17 May 2012

Stayed at Holiday Inn Express Luton Airport in February 2012 when traveling with work for a training course. The airline I worked for at the time was based in Luton, as so they had afforded me the hotel stay (including breakfast) for 3 nights. Arrived at the hotel around 11am, and check-in was very efficient. The staff were pleasant enough,... More

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1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 15 May 2012
1
person found this review helpful

A number of good points that I liked - well designed room and bathroom layout - comfortable bed with a chioce of pillows (firm v soft) - good standard of cleanliness - self-service breakfast with a good range of food - close to the terminal (5 min walk) - reception manned at 00:30. HOWEVER After a 5 hour flight, landing... More

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Paul Jasper, General Manager at Holiday Inn Express Luton Airport, responded to this review
18 May 2012

Dear Guest Thank you for your recent comments, I have listened the noise problem within the room, and we have instructed the lift maintenance company to carry out further investigations into the noise issue and to rectify and resolve. We appreciate all feedback from guests as it enables us to improve our service. We look forward to welcoming you back... More

Lincolnshire, England
Contributor
13 reviews 13 reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 9 May 2012

Room very good, clean and most importantly quiet. Service at bar could be better but check in very efficient. Have stayed in better airport hotels but none with the much appreciated very early breakfast - ideal when travelling with children. Bed not very comfortable.

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Paul Jasper, General Manager at Holiday Inn Express Luton Airport, responded to this review
10 May 2012

Dear Guest Thanks for your comments; we appreciate any feedback that we can use to improve our customer service. I am pleased to announce that we are due to receive new beds in early July for hotel and I am sure you will notice the difference on your return I look forward to welcoming you back in the near future... More

Manchester
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 27 April 2012
1
person found this review helpful

I stayed at this hotel prior to an early morning flight and was actually only in the room around 7 hours but was so disappointed I felt compelled to write this review. Although just somewhere to rest my head I found it difficult to do so due to the awful, scratchy sheeets and terrible bed. In the morning I wanted... More

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Paul Jasper, General Manager at Holiday Inn Express Luton Airport, responded to this review
10 May 2012

Dear Guest Sorry we did not meet expectation on this occasion, in regards to facilities in the room we do provide tea and coffee making facilities in the room, and the team is always happy to give out extra if required. I have fed back your comments to the laundry company as we have never had issues in the past.... More

Barnard Castle, United Kingdom
Senior Contributor
23 reviews 23 reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 20 April 2012

The front desk staff were very effecient and we were booked in and on our way to our room within moments. The rooms are HIE standard, clean and extremely quiet - no aircraft noise at all. The hotel had a small bar which was ideal for a nightcap. The free breakfast had everything you would need. The locations was perfect... More

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Torrevieja
Senior Contributor
24 reviews 24 reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 19 April 2012

This is a well known chain of hotels all constructed on similar lines right down to the furniture. It is good value particularly if booked early. Large rooms and very clean and comfortable. For an airport hotel it is surprisingly quiet with no aircraft or traffic noise at all (we were on the 4th Floor - confusingly 1st from reception)... More

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Oxford, United Kingdom
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 16 April 2012

From the moment we entered the reception area we were made to feel welcome, the staff were helpful and pleasant. It was quite late and we had an early flight the next morning so we were pleased with efficiency of the receptionist to get us booked in and settled. The room was as is always the case with Holiday Inns... More

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Folsom, CA
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 10 April 2012
1
person found this review helpful

My family & I were flying out of Luton in the AM, so we spent the evening at the HIE Luton. Here's the breakdown of the property: PROs Walking distance to Luton airport Good price On site restaurant/pub Free Wifi (in common areas only) Very professional desk staff Rooms were very clean & tidy Free breakfast (full service began after... More

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Additional Information about Holiday Inn Express Luton Airport

  • Holiday Inn Express Luton
  • Holiday Inn Luton
  • Luton Holiday Inn
Address: 2 Percival Way, Luton LU2 9PG, England
Price range (per night):* 104 AUD - 216 AUD

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Holiday Inn Express Luton Airport
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