Have used this hotel on several occasions for family functions, always been impressed with the attitude of the people working at the hotel in whatever capacity. The rooms are large and clean with good amenities.
The package we had include a 3-course dinner, and all 10 of us found the food excellent.
There was a slight issue at breakfast where...
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Stayed 2 nights in an Executive room with a very good special offer. The room was a very good size, clean and comfortable. Rather hot and stuffy even with the windows open, but overall a pleasure to stay in. The food was much better than expected and no hardship to eat in the restaurant 2 nights in a row. The...
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Dear Ms Morgan,
Thank you very much for your very kind comments following your recent stay here at the Regency. I am delighted that you had such a pleasant stay with us. I shall be pleased to share your feedback with the team and all of us look forward to your return.
Kind regards
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Well what was I thinking, a lovely spa weekend turned into a nightmare, staff especially were so rude. Thought I walked into a Chave hotel, it's like the staff had never seen two indian girls. They could not cater for our needs, when they did they had so many hidden charges. Front line manager has no mangerial skills what so...
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Dear Guest,
Thank you for you your review. I am obviously very disappointed that you did not enjoy your stay with us. You were on a dinner bed and breakfast package for 2 nights with some spa treatments on one of those days. Our prices for all the services outside of the package that you purchased are clearly presented on...
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Here we are with another review written from the venue whilst staying here. The old saying of 1st impressions count has never been so true than when you stay in a hotel for the 1st time.
Nice modern decor, spacious and well appointed room, peaceful location, good service at reception, great leisure facilities. It stops there!
The bar - no...
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Dear Guest,
Thank you for your review. On one hand I am delighted you were pleased with your first impressions, yet on the other very disappointed to learn of your poor dining experience. This really is not good enough and please accept my apologies. I have subsequently met with the Head Chef & Food & Beverage Manager to take on...
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Stayed here 2 nights. Staff are friendly and rooms are kitted out ok without being exceptional and the service overall i received at dinner and breakfast was fine.
The big problem (for me) I have about this hotel is how bland and featureless it is. It suffers from its (presumably) early '80's/late '70s low architectural/building quality and there is not...
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Dear Guest,
Many thanks for taking the time to post a review following your recent stay. I am very sorry that the hotel ambience did not fully meet your expectations. This is a popular business hotel during the week and at weekends we attract leisure guests who enjoy relaxing in our extensive club & spa.
Should you be visiting the...
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Had a very lovely night at the Regency. The pool and gym were very nice, with good gym and pool area. Jacuzzi and the steam room were very nice. The meal deal included in the price for £110 , was very tasyy with good service- always topping up the wine but not the water! The executive room was very clean...
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Dear Guest,
I very much appreciate you taking the time to write a review following your recent stay with us. I was delighted to read that you enjoyed your visit and that you were impressed with our facilities.
I hope we get the opportunity to welcome you back in the not too distant future
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I had a spa weekend with my girlfriends, couldnt fault anything, hotel was lovely, food was lovely, and treatments were excellent, going back this weekend sunday 5th may, cant wait,
Dear Guest,
Thank you so much for your kind words following your recent stay. All of us look forward to welcoming you back again soon.
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Went here for our first wedding anniversary.
When we arrived, there was champage and flowers in the room as ordered by my husband. i was slightly disappointed that the flowers were not in a vase and we had no champagne glasses to go with the champagne.
The hotel itself is quite stylish but a bit tired (toilet holders hanging off...
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Dear Guest,
Many thanks for taking the time to review your stay with us here at the Regency Park Hotel
I am sorry to hear that you were disappointed with your Spa experience and thought the hotel was a bit tired - we generally receive very good comments about the spa and leisure club and I apologise that we did...
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I booked the four poster room for a special occasion, and requested by email that an ice bucket, champagne flutes and bathrobes be in the room when we arrived. On check-in it was confirmed that everything had been done, and it had. Great organisation. The room was lovely - super bathroom with corner bath, separate shower and 2 huge mirrors....
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Dear Guest,
Thank you so much for your kind words following your recent stay at the Regency Park Hotel. I will gladly share your feedback with the team here.
All of us look forward to welcoming you back once again, hopefully in the not too distant future.
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Stayed here for 2 days and booked a deluxe double room.
I have to start by saying the hotel is nice and the room was large, spacious and pleasant although the bathroom was very tired and clearly needed some tlc (mouldy sealant around the sink etc).
The main problem with this room was the view - well there wasn't one...
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Dear Guest,
Many thanks for your valuable feedback. I was sorry to read that the view from your guest bedroom was disappointing. However I am sure, had you contacted Reception or a member of the management team, we would have been able to move you to a room with a better one.
I appreciate you taking the time to post...
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