I stayed here for business (stayed on the 2nd floor) and the hotel met all my needs. The room was simply furnished but with all the essentials (e.g. hair dryer, water heater for drinks) and most importantly, it was clean! The TV selection was poor though - it needed to be tuned in everytime you turned it on. The breakfast...
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Dear Guest,
Thank you very much for taking the time to post your recent review on Trip Advisor. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service we provide.
Secondly I would like to offer my sincere apologies that you weren't satisfied with our breakfast offering & TV quality. We...
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The room was perfect, the parking was good, location good for Poole and the breakfast was a definite bonus. A pity that there is no bacon - the continental selection, though, was great. It's not a brilliant breakfast, but included in the price, it is a winner.
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Dear Guest,
Thank you so much for your kind words. I will be passing on your feedback to my team. I was delighted that you liked your overall experience of The Hotel. I look forward to welcoming you back personally on your next visit.
Kind Regards,
Abi Gupta
General Manager
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I stayed here for business (stayed on the 2nd floor) and the hotel met all my needs. The room was simply furnished but with all the essentials (e.g. hair dryer, water heater for drinks) and most importantly, it was clean! The room and bathroom stayed warm despite the cold weather outside & that was important since I am from the...
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I would firstly like to thank you for taking the time to leave your comments. I am very pleased to hear that you enjoyed your stay with us and that we provided everything that you needed. I am glad that you enjoyed our complimentary breakfast, and that you found our staff friendly and helpful. I hope that we have the...
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Stayed here with my wife for a couple of nights. Room allocated was situated above,what i believe to be, a large air conditioning unit.The noise was horrendous and led to a very sleepness night. In the morning we complained and were moved, without fuss, to another room. I have the feeling that they must have had complaints about this room...
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Dear Guest,
Thank you for taking the time to post your review. I am sorry to hear that you were disturbed during your first night with us, and I hope that you experienced a better night after your room move. Thank you for your positive comments about our staff, its great when their hard work and effort is recognised. I...
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OK this is a nice hotel and fairly typical for Holiday Inn Express. It is very close to the town centre, but the only problem is the road system that surrounds the hotel. During peak times there is no safe crossing point and only limited pathways. Not too good a point especially if travelling with children as many were during...
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Thank you for taking the time to share your comments on our hotel. I would like to thank you for your positive comments about the hotel, and would like to apologise for the problems you had crossing the road. There is usually a subway that goes under the road just up from the hotel, but this is currently being worked...
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My husband and I stayed at the Holiday Inn Poole over the New Year. We had stayed before and had found our room very clean (if a little dated) and the staff very helpful. This time we were allocated a room on the ground floor which I was not very happy about. On entering the room we found that it...
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I would firstly like to thank you for taking the time to write a review on our hotel. I am pleased to hear that you enjoyed your stay with us, and that our staff were helpful to you. It is also great to read your positive comments about our refurbished room, this was the first one done and others are...
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we booked to stay 2 nights at the holiday inn express in poole dorset over xmas.the staff were very welcoming and helpful,when we went to breakfast we were expecting a continental style breakfast but were delighted to also find hot option buffett which was great.
rooms were very clean and comfortable and the walk in power shower was great
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Dear Guest,
Thank you for taking the time to leave your thoughts on your recent stay with us. I was really happy that you enjoyed your stay and we met your expectations in terms of the facilities and especially the breakfast we provided.
I have passed on your kind words to my great team here and I hope to be...
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Everything was excellent at this hotel and I really like the service. The hotel staff is very kind, polite, prompt and helpful.
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Dear Guest,
Thank you so much for your glowing review of your recent stay with us. I was pleased you enjoyed your room, the facilities that we offer. I have a great team here and will pass on your kind words to them.
I hope to be able to personally welcome you to the hotel on your next stay with...
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stayed here for one night whilst on business the rooms were clean and the shower large and powerful, tv has multiple channels and beds comfy. The evening receptionist was cold and not very welcoming manners and eye contact cost nothing. I would recommend it as a good place to stay if you want to spend a few nights looking around...
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Dear Guest,
Thank you for your recent review following your stay with us. Whilst I am pleased to note that you enjoyed our room and breakfast. I am most concerned to read of your disappointment with our front-of-house team. We work hard to deliver a warm and friendly service and indeed recruit our team on these very same principles. Although...
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It is some years since I stayed here and for a budget brand they do a good job. The staff were excellent, the wi-fi is free, the breakfast is a full breakfast and they now offer a limited dinner menu. The rooms were updated and comfortable. I live in the USA and know this brand. It is better than the...
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Dear Guest,
I was so happy to read your wonderful review following your recent stay with us. Thank you for taking the time to do this and I have passed on your kind words to my team here at the hotel. I hope to personally welcome you back on your next stay with us.
Kind regards,
Abi Gupta
General Manager
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