My mum and dad were due to come to this hotel in September for a week. Sadly my mum passed away. recently and i needed to cancel it.
I rang the hotel and they were very kind. The receptionist asked if I would like the £60 deposit refunding and we got a cheque within two days of my call and...
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Thank you for posting your comments, we were so sorry to hear of your loss and please accept our sincere condolences.
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We have visited The Merrion many times in recent years and once again the experience was a very happy one.
Many of the friendly and attentive staff have been here for years too.
Nothing appears to be too much trouble whatever the request.
The hotel food is still of a consistently high standard - oh the waistline !!
The friendliness...
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Thank you for takeing the time to write a review, I am so pleased you enjoyed your stay with us, your positive comments regarding the staff are most welcome and we look forward to seeing you in July.
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My first visit to The Merrion, but it won't be the last! I stayed for 5 nights on the Spring Break, with 4 friends. We had booked single rooms, but all were of a decent size. Bedding and towels immaculate. The meals were excellent with a good choice, all served by very friendly staff. The hotel felt relaxing and friendly...
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Thank you so much for your great comments, we are very proud of the staff and it's good to know their hard work is appreciated, sorry about the weather.
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Stayed at this hotel the Victorian Extravaganza weekend.Staff excellent, food excellent only downside was our Room, we could write in the dust on the headboard, the mirror on the table and the door was all dirty and dont think the carpet had seen a hoover there was all hair stuck to the carpet, There was bits on carpet when we...
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I am very sorry to read about your disappointment with your room, shortly after your departure I went to look at the room in question with the housekeeper, we investigated your comments and I agree that the room was not as it should have been, we are taking measures to upgrade the room and improve the standard. Please accept my...
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Once again I had another great stay here away from it all for a few days. At this hotel one can always be assured of receiving excellent customer service from all the staff here. On arrival the first people you will come into contact with are the ladies on the reception desk who always greet their guests with a warm...
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What a great review, thank you veyy much. We are very proud of our reputation but the credit goes to all the staff who work very hard every day of the week. See you again soon and thanks again.
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A wonderful hotel. Very efficient bit also very friendly and surprisingly nice to kids. Worth every penny.
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Great review and thank you, we are delighted to have children in the hotel and being just across the road from the beach we are in an ideal position in the town. I hope we will see you again soon.
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We stayed in the hotel for one night to go to a wedding close by. The staff went out of their way to make sure our room was ready early for us to go to the wedding. The communal areas were clean and tidy. the reception staff were very friendly and helpful. We had a room with a small balcony...
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Thank you for taking the time to write a review, I am pleased you had a good time and appreciate your positive comments, I will look at the shower in your room to see if it can be improved. Once again many thanks and we look forward to seeing you again.
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Stayed in this hotel before and as ever has not failed.Looks like a small refurb taken place and as ever the food has been top notch.Only slight negative is that staff in the dining room tended to really go to town on customer service, with what I call the silver tops ie the older end "big tippers maybe".As a younger...
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Many thanks for your review about you recent stay, I am pleased you enjoyed your stay and your comments regarding service in the restaurant are noted and have been passed on.
Thanks for staying with us.
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Our second stay and it will not be our last. Our room on the third floor was very nicely decorated, clean and with a lovely sea view. All the staff are so polite and friendly. The food is amazing really made for a memorable holiday.
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Thank you for posting a review of your recent stay, I am pleased you were happy with your room and I will pass on your comments to Gareth in the kitchen, Many thanks and see you again soon.
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Have just returned from 4 nights at this fantastic hotel. Coach trip for 20 + driver + courier (myself) where we enjoyed fantastic dinners and breakfasts - miracle that the coach could stand the extra weight coming home! Hotel in lovely position facing the sea and near to the pier. ALL staff very caring and friendly. Rooms clean, warm and...
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Many thanks for you great review, it's great to hear your clients were all happy with their holiday, you certainly had the best of the weather. We look forward to seeing you again on your next visit.
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