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BEST WESTERN York House Hotel

3.0 of 5
14 - 22 Royal Parade, Eastbourne BN22 7AP, England
Hotel amenities
BEST WESTERN York House Hotel
Ranked #13 of 42 hotels in Eastbourne
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233 reviews from our community

Traveller rating
    94
    75
    28
    24
    12
See reviews for
Families
54
 
Couples
91
 
Solo
9
 
Business
21
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Canterbury, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 16 May 2013 NEW

I have to visit Eastbourne for business and I like to stay at the York House Hotel. All the staff are attentive, friendly and always go that extra mile. I use the hotel a reasonable amount and last week I had the lucky experiance of being upgraded from my normal standard room to the new four poster sea view room!... More

Was this review helpful? Yes
Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review
17 May 2013

Thank you for your review Glad to see another person loving our contemporary 4 poster rooms Thank you also for your kind comments regarding the staff and our new excellent British Pie Award winning pies made locally in Eastbourne More

Sandgate, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 15 May 2013 NEW

we recently stayed at the York House in one of their newly refurbished rooms, the room was spacious, beautifully styled and furnished with all the mod-cons including a luxurious en suite bathroom! (the sanitaryware was to die for!). Dinner was very tasty, all the food on the menu is locally sourced and prepared to the highest standard with a well... More

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Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review
16 May 2013

Thank you for your review Great to host you and glad you appreciated our new rooms and the dinner too! Look forward to seeing you again when you are next in town More

Brighton
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 13 May 2013 NEW

We stayed at the hotel for a weekend 10 & 11 May for a girls weekend, the hotel is spotless clean and all the staff are so friendly and helpfully, we arrived to breakfast quite late on the second morning in fact the last one's and there were no mushrooms left so the waitress spoke to the chef who offered... More

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Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review
13 May 2013

Thank you for your review. Glad to see the 4 of you had a good time on your girlies weekend - we enjoyed hosting you. Thank you also for your comments ref the 'late' breakfast and the staff As a point next time why not upgrade to our superior sea view rooms these are on average 30 - 50% larger... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 12 May 2013 NEW

We booked this stay very last minute using a voucher which was a gift. We were very happy to be able to get to the seaside during the bank holiday when the weather was nice. The location was absolutely perfect on the beach and there was free on road parking round the corner. Check in was quick and the lady... More

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Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review
13 May 2013

Thank you for your review Glad to see you had a great stay with us. I do apologise for having to disturb you with the 'leak' however it is essential that this was done as I am sure you can appreciate - if it wasn't investigated then we run the danger of electrics and water etc - you can I... More

st albans
1 review
4 of 5 stars Reviewed 9 May 2013

The stone age television set in room 114 was completely unwatchable due to the extremely poor reception Upon our arrival at the reception desk we were advised among other things that a full English breakfast was available at a cost of £11 00 PP As my wife and I only take coffee toast and cereal in the morning, we both... More

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Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review
10 May 2013

Thank you for your review I am glad that you overall enjoyed your room and your stay with us. It is especially frustrating for us when a 'niggle' appears not to be reported. Our TV's have crystal clear viewing normally. I have been myself to room 114 this afternoon and it was a faulty aerial cable which was replaced immediately... More

kent
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 May 2013

Well we have a super stay at this hotel on Saturday 4 May. We had a family room with Sea View, lovely room that was clean, spacious and newly decorated. From the moment we stepped inside the Hotel we was greeted warmly by the staff, nothing was too much trouble, they chatted with our two grandsons answering all their questions,... More

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Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review
10 May 2013

Thank you for your review Glad we looked after you so well and thank you also for the great comments reference the staff. Glad you liked our new family rooms which are proving extremely poular with families. We hope to see you again soon More

Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 9 May 2013 via mobile

Staff were so helpful and friendly helping with everything we needed and ensuring there was no hitch in our perfect day. Food was delicious. Everythinh was perfect. The honeymoon suite was perfect as well. Spotless and everything we needed. Comfey Bed as well, we wanted to take it with us. Cant wait to stay again.

Was this review helpful? Yes 1
Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review
10 May 2013

Thank you for your review Really glad you had a super time with us with your wedding and I hope you are now settling into married life! We look forward to perhaps seeing you again soon or on your anniversary if you do wish to stay contact me directly on my email mark.cotman@yorkhousehotel.co.uk More

Folkestone, United Kingdom
1 review
5 of 5 stars Reviewed 7 May 2013

What an amazing weekend. We booked a family room at this Best Western Hotel so that we could spend a day in Eastbourne, followed by a day at Arlington Raceway (Banger Racing). The staff were so friendly and attentive, they catered to our every need. The hotel was so clean and decorated to a very high standard. Tha family room... More

Was this review helpful? Yes
Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review
8 May 2013

Thank you for your review. Really glad you liked our new family rooms for which we are getting a lot of positive feedback on. We certainly look forward to seeing you again in the near future More

london
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 May 2013

went back to york house again for family reunion in april,the staff at this hotel are the best they made us all very welcome,food rooms as good as ever.well done york house keep it up,i would recomend this hotel.

Was this review helpful? Yes
Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review
3 May 2013

Thankyou for your review Always good to hear from a repeat customer whilst we maintain our standards Glad you had a good time and we look forward to seeing you again soon More

Lewes, United Kingdom
1 review
4 of 5 stars Reviewed 29 April 2013

I arranged 2 Corporate events to be held at the Best Western York House Hotel, from the beginnings of contact, to post events, Roxanne was very helpful, polite and always quick to respond to me which is what you need when arranging large events. The events went without a hitch and service we recieved was fantastic. The prices were very... More

Was this review helpful? Yes
Mark C, General Manager at BEST WESTERN York House Hotel, responded to this review
2 May 2013

Thank you for your review. Great to receive your review reference your 'event' with us and thank you for specifically mentioning Roxanne. We look forward to seing you again soon More

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Additional Information about BEST WESTERN York House Hotel

Also Known As:
Best Western York Hotel
Best Western Eastbourne
Eastbourne Best Western
Address: 14 - 22 Royal Parade, Eastbourne BN22 7AP, England
Region: United Kingdom > England > South East England > East Sussex > Eastbourne
Amenities:
Bar/Lounge Beach Business Centre Free High-Speed Internet Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotels in Eastbourne
#6 Business Hotels in Eastbourne
#7 Family Hotels in Eastbourne
Price range (per night): 97 AUD - 164 AUD
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Overlooking the Eastbourne seaside front and pier, this branded hotel offers comfortable rooms for all budgets.Fully licenced bar and restaurant are open every day.Conference, weddings and other events facilities are available.Reception and room service operate 24 hours. ... more   less 
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BEST WESTERN York House Hotel
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