We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 352 Vienna hotels »

BEST WESTERN PREMIER Kaiserhof Wien

4.0 of 5
Frankenberggasse 10, Vienna A-1040, Austria
Hotel amenities
BEST WESTERN PREMIER Kaiserhof Wien
Ranked #10 of 352 hotels in Vienna
4.5 of 5 stars 316 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

316 reviews from our community

What travellers say about this hotel
  • Very good(15)
  • Friendly and helpful(9)
  • Breakfast buffet(8)
  • Opera house(6)
  • Bar area(5)
  • Night stay(5)
  • Fresh fruit(4)
  • Front desk staff(3)
  • Long days(3)
  • Steam room(3)
Traveller rating
    215
    85
    10
    3
    3
Only show reviews for Family (51) | Couples (135) | Business (28)
Date Rating
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 23 March 2012
3
people found this review helpful

My husband and 17 year old daughter and I stayed three nights at the Kaiserhof in the middle of March. We were more than happy. Our room was on the third floor. It was quiet, comfortable and clean. My daughter said the chair bed was the most comfortable bed she had on the entire trip. The hotel employs more staff... More

Was this review helpful? Yes
See 2 more reviews by Karen15h for Vienna
Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
26 March 2012

Dear Mrs.Karen, thank you very much for your feedback - we hope you and your family had a comforable journey back home with the night train. We are happy to see, that you enjoyed the stay at the KAISERHOF and in Vienna - it would be a great pleasure for us to welcome back soon to our hotel! Should you... More

Moscow
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 18 March 2012
2
people found this review helpful

My wife and I spent three nights in Kaiserhof Wien in mid-March 2012. To say that our stay was excellent is to say nothing. From the very first moment we got into atmosphere of Kaiser Austria and we were literally treated as if we were members of Kaiser family :) We had been recommended to choose that hotel by our... More

Was this review helpful? Yes
Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
26 March 2012

Dear Mr. Pavell, Thank you very much for your comment and feed-back! It is very important for us to make sure to improve our service for your next stay and new clients. We are very sorry for the disturbance through the construction of the fire-staircase, we have to built it up through to technical and safety reasons from government. For... More

1 review
5 of 5 stars Reviewed 12 March 2012 via mobile

It was very pleasant stay. Room, breakfast, bar, and location are very impressive. I really appreciate for nice staff. Next year, I'll stay again.

Was this review helpful? Yes
Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
14 March 2012

Dear guest, thank you very much for your feedback ! We are glad that you enjoyed your stay in Vienna at the KAISERHOF and thank you very much for your comment - it helps us to improve our service Should you need any assistance please do not hesitate to contact me personally under +43-1-5051701-89. Looking forward to welcome you again... More

Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 9 March 2012

This Best Western Kaiserrhof is in a convenient location near the city center of Vienna, just a short walk from museums, shopping, cafes and restaurants. When I walked in, I was surprised by how beautiful it was, but what really struck me was how lovely and accomodating the staff was. I arrived very ealry in the morning and my room... More

Was this review helpful? Yes
Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
12 March 2012

Dear Tonja, we hope you had a comfortable journey back home ! Thank you for your feed back! We are glad that you enjoyed your stay in Vienna at the KAISERHOF and thank you very much for your comment - it helps us to improve our service It would be a pleasure for us to welcome you again in Vienna... More

U.K
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 24 February 2012
1
person found this review helpful

We very much enjoyed our second vist to this hotel Everything was just as we had previously experienced .The room was comfortable and quiet, the staff were pleasant and helpful, the breakfast was excellent and we liked the civilised bar where you could get light snacks. The hotel is within minutes of the metro and within walking distance of the... More

Was this review helpful? Yes
Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
5 March 2012

Dear Annie, Thank you so much for your feed-back! We are glad that you enjoyed your stay in Vienna and hope that you had a comfortable journey back home. It would be a pleasure for us to welcome you again in Vienna and at the KAISERHOF. Should you need any assistance please do not hesitate to contact me personally. Best... More

Sydney, Australia
Senior Contributor
27 reviews 27 reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 18 February 2012

This is a lovely hotel with the most accommodating staff. I loved the little lounge area just upstairs that had tea/coffee 24/7..there were papers, books and lovely armchairs to rest in. The rooms were clean and comfortable and the bathroom a decent size. We had a room on the quiet side street ( in fact it was a quiet area)... More

Was this review helpful? Yes
Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
24 February 2012

Dear Karen, we hope you had a comfortable journey back home. Thank you so much for your feed-back. We are very glad that you enjoyed your stay at the KAISERHOF and it would be a pleasure for us to welcome you again in Vienna and at the KAISERHOF. Should you need any assistance please do not hesitate to contact me... More

Southcentral PA
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

A clean, comfortable hotel located on a quiet side street, just minutes from the historic city center. A really good value for the location! The staff of the Kaiserhof were incredibly friendly and helpful. The breakfast was delicious with a great variety of fresh fruits, meats and cheeses, cereals, breads, etc. We enjoyed a lovely 3-night stay here and would... More

Was this review helpful? Yes
Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
14 February 2012

Dear Sir or Madame, we hope you had a comfortable journey back home - we thank you so much for taking the time to fill out the questionnaire. We are glad that you had a nice stay in Vienna and enjoyed your time at the Kaiserhof. We hope to welcome you again at the Kaiserhof Best regards from Vienna, The... More

Prague
Senior Contributor
28 reviews 28 reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 11 February 2012
1
person found this review helpful

I have been already to this hotel twice, or three times. The hotel is about ten minutes walk from the Opera across the bridge next to Operngasse. Therefore you can reach Albertina, Kartnerstrasse and all sightseeing very fast. The rooms are sparkling clean, very good beds and sheets. Bathroom has a bath, hairdryer and herbal shampoos. Breakfast is solid, good... More

Was this review helpful? Yes
See 2 more reviews by EvaPrague for Vienna
Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
14 February 2012

Dear Eva, we thank you so much for taking the time to fill out questionnaire and we are glad that you had a nice stay in Vienna and enjoyed your time at the Kaiserhof. We hope to welcome you again at the Kaiserhof Best regards from Vienna, The Kaiserhof-Team More

Tokyo, Japan
Top Contributor
56 reviews 56 reviews
Reviews in 24 cities Reviews in 24 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 8 February 2012

The place is not luxurous, rather a quite acceptable standard and centrally located. Better than a business-hotel chain, but prices are not too bad. I expecially enjoyed the breakfast buffet. Free Internet is also complimentary. This hotel has a long history and the building is relatively old, thus there is not much more than could be done. It has everything... More

Was this review helpful? Yes
See 6 more reviews by Luigi_Fino for Vienna
Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
10 February 2012

Dear Mr. Fino, we thank you so much for taking the time to fil our the questionnaire and we are glad that you had a nice stay in Vienna and enjoyed your time at the Kaiserhof. We hope to welcome you again at the Kaiserhof Best regards from Vienna, The Kaiserhof-Team More

Shannon, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 February 2012

Just back from Vienna. Stayed in the Kaiserhof Wien with a friend for four nights. It was incredible value. The location is perfect, so central. The room was perfect - warm, modern and spotlessly clean. The breakfast was delicious. The staff were so friendly. Especially the receptionist, Crista. The weather was very cold but as Vienna is such a beautiful... More

Was this review helpful? Yes
Kaiserhof Wien, Director of Sales at BEST WESTERN PREMIER Kaiserhof Wien, responded to this review
8 February 2012

Dear Shannon , thank you so much for taking the time to fil our the questionnaire! We are glad that you enjoyed your stay in Vienna and at the Kaiserhof. Hope to welcome you soon ! With best regards, Michaela Mondl Sales & Marketing Manager More

Travellers who viewed BEST WESTERN PREMIER Kaiserhof Wien also viewed

Hotel Am Stephansplatz
4.5 of 5 stars 318 Reviews
Vienna, Austria
Show Prices ABS:HotelCheckRates-d228035?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Hotel am Konzerthaus
4.5 of 5 stars 759 Reviews
Vienna, Austria
Show Prices ABS:HotelCheckRates-d228058?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
Das Tyrol Small Luxury Hotel
4.5 of 5 stars 407 Reviews
Vienna, Austria
Show Prices ABS:HotelCheckRates-d577354?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed
View all 352 hotels in Vienna, ranked by popularity »

Been to BEST WESTERN PREMIER Kaiserhof Wien? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about BEST WESTERN PREMIER Kaiserhof Wien

  • Best Western Hotel Vienna
  • Best Western Vienna
  • Vienna Best Western
Address: Frankenberggasse 10, Vienna A-1040, Austria
Price range (per night):* 184 AUD - 291 AUD

Owners: What's your side of the story?

If you own or manage BEST WESTERN PREMIER Kaiserhof Wien, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
BEST WESTERN PREMIER Kaiserhof Wien
Show the lowest price for this hotel (from our partners)
Show Prices