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All 1 The Vines accommodations »

Grand Mercure The Vines, Accor Vacation Club Apartments

79 Hermitage Drive | Swan Valley, The Vines, Western Australia 6069, Australia
Hotel amenities
Grand Mercure The Vines, Accor Vacation Club Apartments
4.0 of 5 stars 50 Reviews
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50 reviews from our community

    Trip type
Traveller rating
    22
    19
    4
    4
    1
Date Rating
Derby, Australia
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 8 May 2012

We opted to stay for 5 night in April as we had visited the area last year. For us the nights were much cooler than expected but the hot air heater in the room did the trick in keeping us warm and toasty. The view over the golf course from our balcony was beautiful. Since we are not golfers that's... More

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AccorVacationClub, Guest Relations Manager at Grand Mercure The Vines, Accor Vacation Club Apartments, responded to this review
9 May 2012

Dear Bojasher, Thank you very much for taking the time to post your review after your stay at Grand Mercure The Vines. We are pleased to hear that you had an enjoyable stay in the beautiful Swan Valley area yet again. Its good to read that despite the cool weather you were comfortable in your apartment. We look forward to... More

Melbourne
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 20 April 2012

We arrived and were pleasantly surprised by the amenities and friendly service. Our Apartment was clean & well appointed. The grounds are immaculate especially considering the very large area. The Cafe food was hearty and honest with room service lacking a little but not the service. Overall a convenient and tranquil retreat, highly recommended!

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AccorVacationClub, Guest Relations Manager at Grand Mercure The Vines, Accor Vacation Club Apartments, responded to this review
29 April 2012

Dear dmwoodpl, Thank you so much for taking the time to post your review after your stay at Grand Mercure The Vines. We are delighted to read that you enjoyed your apartment and resort facilities. All feedback is extremely important to us as it greatly assists with the constant monitoring of service and quality. Again, thank you and we look... More

Posted by an Accorhotels.com traveller
Karratha, Australia
1 review
5 of 5 stars Reviewed 31 March 2012

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AccorVacationClub, Guest Relations Manager at Grand Mercure The Vines, Accor Vacation Club Apartments, responded to this review
2 April 2012

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Posted by an Accorhotels.com traveller
Glen Waverley
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 24 March 2012

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AccorVacationClub, Guest Relations Manager at Grand Mercure The Vines, Accor Vacation Club Apartments, responded to this review
25 March 2012

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Posted by an Accorhotels.com traveller
Newcastle, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 12 February 2012
1
person found this review helpful

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Posted by an Accorhotels.com traveller
Sydney, Australia
1 review
2 of 5 stars Reviewed 28 January 2012

Resort looks a bit shoddy in places, lots of spider webs not cleared. Poor signage at entry to resort to direct to reception. Room facilities below standard. Microwave on last legs. No place for jug except squeezed under microwave. Tear in carpet. Toilet roll holder very loose on wall. Airconditioner noisy and unable to maintain correct temperature. Have stayed at... More

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AccorVacationClub, Manager at Grand Mercure The Vines, Accor Vacation Club Apartments, responded to this review
5 February 2012

Dear Guest, Thank you for your feedback. We are sorry to hear that you have had a substandard experience at Grand Mercure The Vines. We have noted each of your concerns and shared them with the property department and management team to have your issues investigated and rectified so that any future stays are pleasant. More

Posted by an Accorhotels.com traveller
Perth
1 review
4 of 5 stars Reviewed 11 January 2012

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Posted by an Accorhotels.com traveller
Perth, Australia
1 review
4 of 5 stars Reviewed 8 January 2012

It was disappointing that we paid for 2 nights just to receive early check in, for the boys to get ready for our wedding, and then when we wanted late check-out reception said they could not help us at all. In all we paid for 2 nights - $690, but spent approx 9 hrs in the room in total. Very... More

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Banbury travellor
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 January 2012
1
person found this review helpful

We had a comfortable stay in a nice large apartment overlooking the golf course. While our apartment was good, we found the resort itself boring as we do not play golf, theres little else to do unless you go off the resort. We only used the swimming pool once as it had lots of leaves and appeared uncleaned. The poolside... More

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AccorVacationClub, Manager at Grand Mercure The Vines, Accor Vacation Club Apartments, responded to this review
5 February 2012

Dear Johnboy236, Thank you for taking the time to comment on your recent stay at Grand Mercure The Vines, Accor Vacation Club Apartments. We have notified management and housekeeping about your concerns with the cleanliness of the pool to ensure more care is taken in the future. Hope to see you again. More

Posted by an Accorhotels.com traveller
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 31 December 2011

Very peaceul and away from the city with great resort facilities. Teenagers loved the pool and Gym. The boys enjoyed a game of golf a little over priced for house guests and families $270.00 for 3 people who are not so pro. The 2 bedroom apartment was very spacious and everything we needed to prepare a lovely Christmas lunch. Great... More

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