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Iberostar Hermes

4.0 of 5
21 Akti Koundourou, Agios Nikolaos, Crete 72100, Greece
Hotel amenities
Iberostar Hermes
Ranked #14 of 96 hotels in Agios Nikolaos
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179 reviews from our community

Traveller rating
    60
    76
    31
    7
    5
See reviews for
Families
27
 
Couples
108
 
Solo
7
 
Business
3
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Glasgow, United Kingdom
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

Came here with my friend for Greek easter, booked a twin room!! Because we had requested a high room we were put above the pool with a sea view, also requested, problem there is all the twin beds become super king size made up as singles under a beautiful throw, because the bedside tables were built-in they could not be... More

Was this review helpful? Yes 1
See 4 more reviews by fiona b for Agios Nikolaos
Scotland
Senior Contributor
30 reviews 30 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 11 May 2013

My friend and I booked this hotel because of its location. A lot of the hotels are up very steep hills or flights of steps in Agios Nikolaos and not much fun if you have angina! It is right on the promenade, a short 10 minute walk to the lake and the harbour, perfect for popping in and out of... More

Was this review helpful? Yes
See 2 more reviews by Ev for Agios Nikolaos
Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 24 April 2013

Remember this is a 4-star hotel, so in order to wow the customer they should be well above what is anyway required by the 4-star standards. It was a good stay, but I wasn't wowed. Some of the employees were really nice and helpful. The food was very good, lots of variety. The restaurant personnel was very nice, except an... More

Was this review helpful? Yes 1
oldham
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 25 February 2013

Stayed in this hotel October 2012,been going to greece for the past 20years.Stayed self catering, bed@breakfast,and this time all inclusive.was a little bit worried about staying all inclusive but this hotel food,service,staff,first class. Have a room with a sea view well worth it,great choice of food at every meal,house wine quite good. Must but in a good word for the... More

Was this review helpful? Yes 7
IberostarHoteles, Online Reputation Manager at Iberostar Hermes, responded to this review
27 February 2013

Dear guest, What a delight to read your fantastic review full of wonderful comments on our hotel Iberostar Hermes. We always strive to achieve maximum customer satisfaction and it is very motivating and pleasant to see that on this occasion we reached our goal. We make every effort to ensure that the culture of warm hospitality is imbued in every... More

Chippenham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 February 2013

Hotel is centrally located. - good food, staff were friendly, excellent service. Coastal bus service stops virtually outside hotel. Short walk (circa 800 metres) to centre of town for habourside/lake side bars. Beach in the immediate vicinity of hotel is pebbles/rocks. Transfer from the airport was two hours - with numerous stops, this was probably due to time of year... More

Was this review helpful? Yes 7
IberostarHoteles, Online Reputation Manager at Iberostar Hermes, responded to this review
15 February 2013

Dear guest, We would like to thank you very much for your encouraging comments on our hotel and staff. It is always great to receive positive feedback on numerous aspects of the hotel services and installations. We are delighted and we want to thank you for highlighting the centrally location, and the quality of our culinary performances as also the... More

Ebbw Vale, Wales, United Kingdom
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 12 January 2013

Stayed here first week of May 2012. First holiday on my own after being widowed, really fab holiday. felt comfortable there on my own. Food was great only ate breakfast in the resturant lunch in the poolside bar calamari nearly every day because it was so nice. Ate out in the evenings at the Dionynos by the lake where I... More

Was this review helpful? Yes 9
See 2 more reviews by Julie G for Agios Nikolaos
IberostarHoteles, Online Reputation Manager at Iberostar Hermes, responded to this review
18 January 2013

Dear Julie, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort that you gave yourself to share the experience of your recent holiday with us and Tripadvisor readers. To succeed, it makes us feel proud to read that you find the meals excellent... More

Oslo, Norway
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 January 2013

ME and my family were staying at the hotel for 2 weeks. When I saw the hotel on the web, and its location, i gave my family a sceptical look. But it was decided and we left. We came to the airport in heracules.. i think... and had a nice 1 hour drive to Agios Nikolaos. When we came to... More

Was this review helpful? Yes 5
IberostarHoteles, Online Reputation Manager at Iberostar Hermes, responded to this review
10 January 2013

Dear guest, We would like to thank you very much for your encouraging comments on our hotel and staff. It is always great to receive positive feedback on numerous aspects of the hotel services and installations. As it is our deepest desire to offer comfortable accommodation, we enjoyed reading your description of the rooms that are designed to make your... More

Brooklyn, New York
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 1 December 2012

This place is not about style, it's about getting a bargain! Our room was huge and had a lovely water view balcony. Lots of sitting and storage space. Just keep in mind, water view, means some street noise. A manageable walk to the port. Some hallways smelled a bit smoky.

Was this review helpful? Yes 9
IberostarHoteles, Online Reputation Manager at Iberostar Hermes, responded to this review
21 December 2012

Dear Lesley, We thank you for taking the time and effort to write your opinion on your recent stay in Tripadvisor. Your review helps us to know how we can still improve the experience of our guests and to us that is of prime importance. We took good note of your comment regarding the smell in some of the hallways... More

Chesterfield
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 13 November 2012

We booked for a long weekend as a base to explore the surrounding area and we were pleasantly surprised. We had booked full board to make life easy and even though we arrived after midnight, reception informed us that a cold plate had been prepared and placed in the fridge in the room for us ... helpful and welcoming. Indeed... More

Was this review helpful? Yes 2
IberostarHoteles, Online Reputation Manager at Iberostar Hermes, responded to this review
30 November 2012

Dear guest, We would like to thank you for having so carefully explained your experience. Your opinion is highly valuable and helps us improve our services. It is always our goal to accomplish maximum customer satisfaction and the best way to achieve this is taking in consideration the opinion of our guests. We took good note of your remarks regarding... More

bristol
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 7 November 2012

We always research hotels well before we stay and this one exceeded expectations. Stayed for 2 weeks in October - the weather was fantastic (a little too hot during our second week). Had a room on 7th floor with fantastic sunrises and views over the bay and harbour. Loved watching the cruise ships arriving and departing. Food extremely well presented... More

Was this review helpful? Yes 4
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Additional Information about Iberostar Hermes

Also Known As:
Iberostar Hermes Hotel
Iberostar Hermes Hotel Agios Nikolaos
Hermes Hotel Agios Nikolaos
Hermes Hotel Crete
Hermes Agios Nikolaos
Iberostar Hermes Crete/Agios Nikolaos
Address: 21 Akti Koundourou, Agios Nikolaos, Crete 72100, Greece
Region: Greece > Crete > Lassithi Prefecture > Agios Nikolaos
Amenities:
Bar/Lounge Beach Business Centre Fitness Centre Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#7 On the Beach Hotels in Agios Nikolaos
#9 Luxury Hotels in Agios Nikolaos
#11 Family Hotels in Agios Nikolaos
Price range (per night): 98 AUD - 184 AUD
Hotel Class:4 star (4*)
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Iberostar Hermes
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