Ipanema Park is a 5* hotel. Looking to this, when you see prices, this is an extremelly good option with great value for money. Common areas are clearly what you can expect from a 5*, and I can leverage the quality of the restauraurant where breakfast is incredibly good. Rooms are the other side of this coin. After an extreme...
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This is definitely not a 5 stor hotel! Relatively old rooms, older than in a 4 star HF hotel in Porto. Holes in curtains, odd shower system, ironing boards simply not available - just ridiculous!
Dear Customer,
Thanks for sharing your opinion in tripadvisor.com.
We apologize for not achieving your expectation, still allow me to refer that we have laundry service in order to enhance the best package and safety to all our customers.
Also we would like to refer that we have different type of rooms, although the newest are the Business and the...
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Our reservation was duplicated and monies taken from two cards. Neither Expedia nor this Hotel admitted responsibility for the error . Upon arrival, our first objective was to sort out the booking problem . We had asked for a child's bed, and by 4pm , it had not been put into the room . We had to go to reception...
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Hi Sir,
We would like to thank you for our conservation during your stay and i would like to refer that all issues were discussed and solved.
Nevertheless we would like to thank you for your contribute online.
Best regards,
Marta Martins
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Stayed there for business reasons for a good price. Entering the hotel you still feel a 5 star flair until you see the room.
The rooms are very small with old furniture of the (early) 90's and look a bit grubby. Especially the carpet and the windows were dirty. Bathroom was clean and it was ok to sleep one night....
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Dear Guest,
Thank you for posting your review on Trip Advisor. We're very happy you've enjoyed our property.
As you mention in your room tip, the top level rooms have the better views and also new modern and comfortable decoration.
Marta Martins
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Very nice place to sty for a short trip to Porto, go on weekens so that You can park the car arounda town without woring about parking it. Parkinh fees are high, and itá not esay tompark everywhere.
Dear Guest,
We are very glad you've had such an enjoyable stay with us.
Thank you for posting your comments and hope to be able to host you again in the near future
Marta Martins
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The hotel is well located and has 15 floors. Has a roof top bar with increadible views and also a Squash Room and a gym. The rooms are far away from being a 5 stars, althought if you have one of the renovated suites they are very good. The room service is very cheap and has a interesting menu with...
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Dear Guest, thank you so much for taking your time to post your review.
We truly have a good location, an excellent quality/price value as also the best view from the higher rooms or from the roof top bar on 15th floor.
We hope to host you again in a not too distant future.
Marta Martins
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The lobby is beautiful, the room are a little bit old (espacially the carpet) but clean. We appriciated the free wifi service and the wonderful breakfast. The hotel is from a 6Euros taxi course of the center. I recommand it!
Dear Guest,
Indeed we have a good location within Oporto!
We are glad your opinion on our facilities and service is equally good. We hope to be able to welcome you again soon.
Marta Martins
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I have stayed at this hotel on numerous occasions and have found it to be very consistent in quality of service, cleanliness, with nice rooms and excellent value. I find no reason to change when I next return to Porto.
Dear Guest,
Thank you so much for your nice review. It makes us truly happy beeing able to make your stay such a pleasant one.
We look forward to seeing you again soon
Marta Martins
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I have had the privilege of traveling to this hotel this week. The staff are friendly and very helpful. The hotel rooms are spacious and have all the necessary items you need. The internet is free and very fast, if you are an internet junkie like myself.
Dear Guest,
Thank you for your review and specially for enhancing our service and our staff. Such comments are truly motivating and help us to keep improving and provide our guests with the best possible service. We look forward to seeing you again in a not too distant future.
Marta Martins
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I did not think that this was a very good hotel. I certainly didn't think it was a five-star hotel. We arrived and had lunch. The lunch buffet is reasonably priced.
The rooms were really so-so. I preferred a double bed to 2 beds pushed together but they couldn't accommodate me on that. So we went to our room. The...
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Dear Guest,
Thank you for your review and your contribution to our improvement program.
Our clients remarks are the real engine to keep us improving and provide our guests with the best possible service.
Let me just take the liberty to add some information regarding the location. HF Ipanema Park is distanced from Oporto old town about 4 km and...
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