It was like walking into a movie! Don't be afraid to explore. We stumbled upon the old OTIS elevator in the tower. The bathroom floor was heated! I felt like royalty in this hotel.

What a place! This is/looks like an old castle and I think it is the only 5star hotel in Brugges. Although the rooms are somehow small and the hotel is situated 5 minutes by walking from the central square in Brugges (other hotels are closer), this is the best hotel option in terms of luxury/experience in Brugges. Service is just... More

We used the restaurant for both dinner and breakfast. The dinner service was very average and it was clear that some of the staff were in training. While training is important it should not reflect through to the customer but unfortunately it did and a fish dish was ruined -not the special birthday dinner I had expected for my wife.... More

We came to Bruges for NYE and this was an ideal hotel to stay at. A central location five star hotel with a nice spa and rooms. The rooms were sizeable and the spa was great with gym and pool albeit a very strange location in the hotel that required walking down a service stair well!! The location is very... More

We stayed for 2 nights in room 602/603 and really enjoyed it. It was a self contained cottage across the garden from the bar, so it felt like a private house. The garden is great and a nice place for drinks, and the bar is really nice too. The rooms were comfortable and had everything you would expect. The staff... More

It is impossible to consider this a 5-star hotel. The location is great, and the rooms are comfortable, but the management and service are terrible. To begin: a hotel that has no concierge cannot be ranked as 5-star. The reception area consists of two desks, which are staffed much of the time by one person. That one person is responsible... More

Great classy hotel. Wonderful decor with spacious rooms. Set in a quiet cul de sac right in the centre of Bruge. 5 minutes walk to the market square. Excellent friendly helpful staff. Has a nice small spa and pool. Has a lovely large garden which is ideal on a sunny day alas it rained on my visit. Highly recommend this... More

Being GHA members we were upgraded to a Jr. Suite on the first floor. (if you are not GHA members already - sign up on the internet. Membership is free and will earn you and upgrade.) This room was my idea of a perfect hotel room. The room had natural light with tall windows. It was a beautiful combination of... More

Having stayed here before, we were familiar with the quality of service...or so we thought! As we arrived our car was valet parked and our bags loaded onto a trolley, so far so splendid. Our room had been upgraded twice to a junior suite which was a happy surprise and did not disappoint. The room was the Madame de Pompadour... More