Good memories from Brugge as my partner shocked me by proposing whilst there, we stayed at this hotel last year and although the hotel and staff were lovely, the room we had was uncomfortably small. We realised afterwards that we had actually been given a single room with an extra bed in it! We are hoping to go back to...
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Dear Lynne,
first of all thank you for your kind words about our staff. It is with pleasure that I read you are coming back to Bruges and we look forward to welcoming you back in our hotel! As we would like to make up for the discomfort that you have experienced during your last stay, please contact me at...
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Stayed here because it cost much less than comparable hotels, and we were pleasantly surprised at how close it was to the city center for the price. We were able to walk everywhere from our hotel door.
The free breakfast was also very good, with food that was very fresh and filling. It was a breakfast that I would have...
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Dear Julie,
many thanks for your extensive review and kind words about your last stay.
It seems that positive and negative are in perfect balance and that is the perfect learning school for us!
Warm regards,
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myself and my sister in law stayed for 2nts from the 13th may to the 15th may , i booked eurostar online and then the hotel with booking.com
we walked from bruges train stn to the hotel which took approx 15mins and when we arrived at the hotel we were very pleased as it is right by the shops and...
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Dear Gemsie,
thank you for sharing your experiences and your nice words about our staff, rooms, swimming pool and excellent location. Also my apologies if it wasn't clear that during breakfast you can sit yourself down.
Don't hesitate to contact us directly when you are planning to visit our lovely town again!
Warm regards
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I stayed 3 nights at the Floris hotel with a friend .We booked Eurostar on the web and also the hotel. The hotel is 3* and we found it very satisfactory. It is close to the centre of the city and next to the dual carrageway. We walked to the centre market square in about 7 mins., the railway station...
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Dear Margaret,
WOW! Many thanks for your positive and detailed writing.
We already look forward to welcoming you again in our hotel!
Warm regards
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We used a Groupon deal to book this hotel therefore making a saving of about 50%. We were given rooms on the ground floor. On first sight there was a nice patio outside and the rooms were small but clean. However during the night a staff member walked up and down the corridor outside our room (wooden floors outside bedrooms,...
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Dear Maryline,
thanks for sharing your experiences and your nice comments about our staff!
However, please rest assured that vouchers do not equal substandard rooms.
We do hope to have the pleasure to welcome you again in our hotel.
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We checked in at the Floris hotel and were immediately charged an additional 25 Euro on top of our pre paid reservation. I thought it might have been extra taxes (we travel around Europe often and this is fairly common), but no explanation of the extra charges. The front desk clerk was very unprofessional. They do not any free parking,...
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Dear Jennifer,
first of all I would like to point out to anyone reading this,- that we have already been emailing regarding the above mentioned issue and therefore it is with great disappointment that I read this review.
As stated in our previous correspondence you were charged an extra supplement because you had booked a single room (1 person) and...
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I stayed here for 1 night & was charged 150 euros for bed & breakfast & another 20 euros to park! I was told I had been given a free upgrade but on entering my room there were a few issues,the floor was not clean & the bathroom very dated.The room itself had been sort of renovated but not to...
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Dear Sue,
thank you for taking the time and sharing your experiences within our walls.
It is with great astonishment that I have been reading your review and I feel like strongly objecting to large parts of it in general;
1. Parking charge is not €20/night
2. We never take payment on arrival
3. ......
I apologize if the message...
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The hotel has been modernised and we had a large room but it was very hot and facing the main road, having the window open was very noisy. Although we booked via hotels.com a room for two adults and child there was an extra charge of 20 euros for a put up bed even though we had paid extra for...
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Dear,
thanks for taking the time and sharing your experiences.
As I do not have these guests in mind it's a bit difficult to write an appropriate response.
However I would like to grab the opportunity to point out to anyone reading this that IF guests book a double room (2 persons) and guests check-in with 3 persons a supplement...
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A newly renovated hotel, serves a great breakfast. With the indoor pool a paradise for children. Rooms in the rear part of the hotel are very quite.Multilingual staff.Parking is available in the back of the hotel.
Dear,
Maybe not lengthy, though even more powerful! Thank you for the flattering words.
We're looking forward to welcoming you again soon!
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This is an hotel with a chequered history. Up to 4 years ago it was privately owned, but sadly the owners did not invest any money in the hotel and it became tired, jaded and very dirty. The hotel was then purchased by the Floris group and they too did not initially inject any money into the hotel. However, all...
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Dear,
we highly appreciate the excellent rating you have given us. Being a regular, your possitve comments are very motivating for the whole team.
Thank you for your significant support!
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