The hotel was in perfect condition, with all the ameniities one would expect from a top notch hotel. The only thing better than the hotel itself was the staff. Very friendly and helpful, from check in, Breakfast, and very nice cleaning staff. If going to bruges, this hotel is centrally located, and would Recommend to all.

Lovely old hotel, with quaint and luxurious touches like fruit plate in the room, daily weather notice at your door, daily apperitifs in the room, shoe polishing machine, bag with water bottles on leaving. Only criticisms were: No coffee and tea making facilites in the room - you must order room service for a cup of tea at 4 euro... More

Old hotel that appears to be finishing up a make-over. Clean and nice. Well appointed bathroom and room. A block or two from the main square. The reception desk was very helpful, friendly and offered good suggestions. Room was small but had everything you needed. Nice service to order coffee for the exact time the next morning you wanted it... More

We were a party of 4 persons and booked 2 Deluxe Rooms which did not disappoint. Our rooms were spacious, charming & beautifully decorated, with a sitting area where we could lounge in. The hotel is only a few minutes walk to the town centre and close to all the activity. We were provided with a walking tour of Bruges... More

This is a lovely hotel in a very central location in Bruges. You can walk to the main square in a matter of minutes and there are great shops and restaurants a few steps away. The decor is very grand and old - it added to the feel of the place. The staff were friendly and helpful and organised a... More

We have just returned from 5 nights at the Hotel Heritage. This is truly a place to remember for all the right reasons. So much trouble and effort has gone into the individual settings of each room with a splendid eye for detail. The entire staff were so friendly and helpful. We had a very memorable stay and will definitely... More

Loved this hotel. Customer service was excellent. Lovely old style rooms. Each room has an I pad and HD tv. The price we paid was very reasonable, will def stay here on our return the Bruges. The staff couldn't have been more helpful, we even got a goody bag when checking out :-).

Hotel was very clean, staff very friendly, prices a bit stiff and breakfast 24 euro!!!!. Comfortable, clean with an air of luxury, Room had free wifi and an ipad was available for in room use plus huge TV with lots of UK channels and Bose ipod docking system, hi tech lighting too. Toiletries poor quality though. If you order an... More

Our stay was for three nights as part of a trip to France and Belgium during November and December 2012. On arrival we were given an upgrade to our room. Our stay was wonderful and helped by the friendly, and efficient staff. The hotel was located only a short distance from the Christmas markets and provided an excellent base from... More