I like Novotels; the staff are multi-lingual, well-trained and helpful, the rooms are clean, the breakfasts are good value, (other meals are best eaten in more atmospheric surroundings) and some thought has gone into the lighting and artwork in the public areas. But what is the strong smell of sewage doing in reception ? Quite nauseating at check-in,9.45pm, less obvious...
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Many thanks for your comments .
This will help us to improve our services in the future
Best regards
Emile Lannoy
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We stayed in Gent on the 5th May 2012 to watch a football match (AA Gent v Kortjick). If you get off the train at St Pieters you need to get a cab to the hotel (€10) or fram Dam station, again it would be €10. The hotel is next to the main square and near lots of shops and...
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I would like to thank you for your comments after your stay in Novotel Gent.
It will help us to improve our service in the future
Best regards
Emile Lannoy
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Love this hotel, but for its beds. Gent is a beautiful city and was our favorite stop in Belgium. The hotel is right in the heart of the city centre and an easy walk from the tram stop at St Nicholas Church. On foot we were easily able to access the canal, historic areas as well as the several museums...
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I would like to thank you for your comments after your stay in Novotel Gent .I will share this with my team .
Best regards
Emile Lannoy
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The hotel is situation right in the centre of the medieval old town of Ghent. Prices are reasonable and it is a very standardised hotel. Breakfast is good and you will be eating your other meals elsewhere since Ghent is full of restaurants. Clean spacious rooms. I did not use the sa facility so cannot comment.
Many thanks for your comments , This will always help us to improve our services for the customer.
Best regards
Emile Lannoy
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We stayed here on a family trip to Ghent with our two children (6 and 9) -- the hotel is within easy walking distance of all the main sights in Ghent. It's a little difficult to access with the car as it is in the middle of a pedestrian zone, but there is a parking garage (which happened to be...
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I would like to thank you for your comments , that I will share with my team.
Hope to see you soon again in Gent
Best regards
Emile Lannoy
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My family and I stayed here for one night in April. The hotel's location was excellent, right in the centre of Gent, so easy reach to all the local shops, restaurants and bars. There was some building work going on outside the hotel but this did not affect us at all. The hotel has great facilities for a family. My...
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It is always a pleasure for me to have customers who are happy after their stay in Novotel Gent.
Many thanks for your comments and best regards
Emile Lannoy
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I've stayed in the hotel a week. The hotel is in the centre of Ghent, so it is easy to reach all the main places of the city. Rooms were good and quite clean. Service have to be improved. Breakfast is good, but nothing special in comparison with other hotels of the same level. The most disturbing thing was a...
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Thank you for taking the time to tell us about your experience at the Novotel Gent.
I am sorry that your experience did not meet your expectations , please allow me to express my sincerest apologies.
We appreciate your sharing your concerns , and it is our hope that you will give us the opportunity to better serve you in...
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The hotel is located in the heart of Gent's old city. This means that, if arriving by car, a GPS would be a good idea as the area around the hotel is full of pedestrian only areas, one-way streets and banned turns. Watch out for the many cyclists who seem to do as they please.
There is an underground car...
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We very much appreciate your comments after your stay in Novotel Gent.
I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations
We look forward to welcoming you again at Novotel Gent
Emile Lannoy
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I have sayed at this hotel several times and find the staff friendly and efficient and the location perfect.
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