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The Hotel - Brussels

4.0 of 5
38, Boulevard de Waterloo, Brussels 1000, Belgium
Hotel amenities
The Hotel - Brussels
Ranked #99 of 210 hotels in Brussels
3.5 of 5 stars 86 Reviews
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86 reviews from our community

    Trip type
Traveller rating
    12
    32
    21
    13
    8
Date Rating
Los Angeles
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 29 May 2012 NEW

My first thought upon entering the lobby was "Why does it smell like toilet cleaner?" Otherwise, my room itself was big. It also had a nice view of the city. As the other reviewers mentioned, the hotel is undergoing renovation, so there was construction noise (e.g. drilling and hammering) at all times of the day, save 8pm-7 am. This renovation... More

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Lausanne, Switzerland
Senior Contributor
40 reviews 40 reviews
Reviews in 25 cities Reviews in 25 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 14 May 2012

Formally a Hilton in Brussels, the Hotel, through its very generic name, is showing, in the reality, an excellent 4 stars hotels of a very good quality, the staff is super friendly, very efficient, and will help you to find everything you need in the hotel as in the city. Its position is just fantastic, at the side of avenue... More

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See 4 more reviews by jcbolay for Brussels
Milano
Senior Contributor
41 reviews 41 reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 13 May 2012

I organized a 70+ two day meeting here, and was on average satisfied. Rooms are big and clean, but on the negative side the bathroom did not have a decent shower and some colleagues lamented noise as work was being done on some floors. As per the meeting, the room was big and with a beautiful view of the square... More

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Innerleithen
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 8 May 2012

Enjoyed my over night stay in this hotel. It provided everything that a business traveler would require. Quiet and comfortable room for a city centre location. Great breakfast!

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London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 May 2012

I chose this hotel as I wanted to be close to the shopping on Avenue Louise and the bars and restaurants of the Sablon. The room was not the most luxurious I have ever stayed in, but it was a good size, very clean quiet and comfortable. The staff were very helpful. The best thing though is the location!

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Dar Es Salaam
Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 May 2012
1
person found this review helpful

The one thing this hotel understands, is that first impressions count. The hotel reception is fabulous, well designed, lots of space and makes you feel like you're entering a very classy establishment. The reception team are also very friendly, prompt and are always ready to assist should you have any questions or require a taxi etc. The hotel is located... More

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Guildford
Senior Contributor
21 reviews 21 reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 28 April 2012

Bed was comfortable, but wall paper was coming away from the wall. Shower didn't work well either. Better hotels in the area.

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Amman, Jordan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed 24 April 2012

I staying in The Hotel on a business trip. The location is superb - very easy transport access and easy walking distance to many places to eat and things to do. The Hotel was extremely comfortable, clean, and staff were just lovely. When we had a little maintenance problem in the room they were fast, attentive, and cheerful - and... More

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Los Angeles
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 23 April 2012
5
people found this review helpful

This hotel is terrible! I am sitting in my room right now, checking out in a few hours. Upstairs there are workers with drills and hammers. They have been getting busy every morning at about 8:30am. (I've been here one week.) It's actually totally comical at this point. And, that's not all. The room they gave me is not even... More

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Nicolas Verbrugghe, Director of Guest & Business Experience at The Hotel - Brussels, responded to this review
3 May 2012

Dear Mister Philippe M., First of all my sincere apologies! After speaking with the team to discuss what happened, I want to assure you that we do care about our guests. On the day you arrived the hotel was fullybooked, and for that reason you were assigned a suite lounge (near the renovation works). We should have done a better... More

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1 of 5 stars Reviewed 21 April 2012
3
people found this review helpful

Arrived mid evening - not too late - and was told that only smoking rooms were available(!) Eventually a really sub-standard cupboard sized non-smoking room, with small uncomfortable bed, was found. Bear in mind the room was booked well in advance. Staff completely unhelpful and unsympathetic throughout. Usual hotels I use in Brussels were booked and this hotel is actually... More

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Nicolas Verbrugghe, Director of Guest & Business Experience at The Hotel - Brussels, responded to this review
27 April 2012

Dear James_London1234, I completely understand your disappointment and would like to apologize for the inconvenience you encountered. We take our reviews very seriously, and your input will help us to improve our guests' experience. Kind Regards, Nicolas Verbrugghe Director of Guest & Business Experience More

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Additional Information about The Hotel - Brussels

38, Boulevard de Waterloo, Brussels 1000, Belgium
Price range (per night):* 110 AUD - 241 AUD

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