we are a family spent the new year eve 2012 in this Hotel in fact the staff was friendly but The rooms were very small and the furniture was very old. we stayed at 2 bedroom suite the view from one room was looking at the train station ,the other room had no view at all one room was very... More

As part of our two week tour of France, Switzerland and Italy, we stayed at the Schlosshotel Tenne in Zermatt, Switzerland. Our tour leader initially tricked us by claiming the hotel was far and we would have to bring backpacks, when it was actually less than a block away. Sigh. The hotel exterior is itself something to appreciate - the... More

Mu husband and I booked a last minute ski trip over New Year and were limited in hotel options. We lucked out with this hotel though. The service was very good, the room was vey quaint and comfortable. We were om the 3rd floor and had plenty of room. The bathroom was well sized and we didn't have any of... More

I booked this hotel on Christmas eve. Apparently upon arrival the manager-owner was surprised i came alone. There was a misunderstanding as i had stated clearly that i was alone, not a couple. Nonetheless she charged me the full rate for a couple, including my paying breakfast for two..... When i commented she refused to budge. So they overcharged me... More

I was so pleased to have booked this hotel when I walked around Zermatt and saw how most other hotels were too glitsy and dressy. Who wants to dress like an A list celeb when you can keep it real and have fun. Schloss Hotel is authentic, lots of very old wood, cosy, with an owner manager feel. It is... More

We have been to Zermatt for skiing many times before and know that whilst everything is expensive, it is normally of high enough quality to justify the price. On this occasion we booked the Tenne at very short (same day) notice through the Zermatt Tourismus website and thought that we were coming to a four star hotel. The room was... More

I came in Zermatt for some Walking Vacation in July with my wife. A friend of mine recomand me this hotel that he was staying in 2008 with a friendly Staff and say that's a nice place to stay in this charming village. Well when we arrived, a nice 30 years old woman give us a warm greetings and show... More

We just spent one night here after a Glacier Express trip, but it was a nice place. Very close to the train station, the staff were warm and friendly, they made a nice restaurant recommendation that night which was close walking distance. The petite dejeuner was quite good I thought. The rooms are nice enough, nothing fantastic, but clean. There... More

If you want a memorable stay, this is the place to reserve! The owner, Sonja, and her staff are the friendliest , being very attentive to your needs whatever they may be. The decor is very original varying from art nouveau to rustic, each room and suite having its own charm. The breakfast buffet, bubbly included, is excellent ...the perfect... More