My first stay in this wonderful hotel! Food was outstanding, I'm a vegetarian and the staff went above and beyond to cater for this. We were lucky enough to be staying in one of the newly refurbished rooms which was beautifully decorated and spotless. The swimming and sauna facilities were lovely, and greatly appreciated after a days skiing! Staff were... More

Our 3rd stay at this excellent hotel. Staff are always friendly and very attentive, food is varied, plentiful and of a high standard and our large refurbished room was spotlessly clean. Add a large swimming pool, hot tub, sauna and steamroom and you have the perfect hotel for a ski holiday. We will certainly return.

Excellent hotel in the centre of Zermatt. The chief-cock's menus are outstanding ! We were staying in the main house in a family room on the 2nd floor and 2 times the music was too loud late at night. When having children is not that pleasant. That was the only negative point. For the rest, this hotel is having all... More

It was our third time in Alpen Resort. We love Zermatt. It's a nice hotel with a warm welcome. Hotelowner Inge is very friendly en genuallly interested in the wellbeing off her guests. Big room and the food was very good. Price/Quality, this is a very fine hotel. Maybe it needs in the future a modern touch but the sons... More

My 4.5 year old son and myself decided to take a long weekend to Zermatt from Sweden. As it was our first time in Zermatt we did not have a great knowledge of the size of the town and the distance to the slopes. We will for sure stay at Best Western Alpen Resort the next time we travel to... More

My husband and I stayed a week at the Alpen Resort with a group of approximately 30 skiers from Canada. The rooms are a good size and the beds are comfortable. The location is a bit out of the main shopping, eating, and ski rental part of town. There is a shuttle that stops close to the hotel which I... More

Our seventh consecutive year at Alpen Resort with next season already booked. The statistic speaks for itself. The overwhelming reason for returning to Alpen Resort year after year is the relaxed, friendly atmosphere created by the owners, the management and the attentive staff. Fabulous Matterhorn views combined with a peaceful location. The rooms are very well-appointed, large (have you ever... More

I was with a tour group & stayed for 2 nights. This hotel fell well short of my preconcieved ideas of staying in a hotel in Zermatt. We arrived after the agreed checkin time, however the rooms we're not ready, and when our very polite tour guide asked for a time estimate, the woman who appeared to be the manager... More

Please read for Positive and improvement comments; Kitchen/restaurant staff are really nice, very friendly Cleaning staff also polite and look after your needs Buffet breakfast is good Hotel location is ok but don't be fooled, it's close to train station but really far from ski lift to Matterhorn glacier paradise but there is a shuttle service Free wifi was appreciated... More