Hotel is a bit old, but is well-maintained. Rooms are small (but I believe, that for Zermatt its a standard), but very clean. We received a complimentary bottle of wine & fruits basket upon arrival - which was a nice touch. Service is good, staff is helpfull & polite. We did not like the breakfast in the hotel at all,... More

First time at this hotel and we loved it. The staff were really friendly, the restaurant Prato Borni was excellent. Many of the dishes are prepared tableside with care and some flair. Good fun. Quite expensive though so be prepared for that. Nice Spa and pool. Plenty of good food at breakfast, but egg station can be slow. Salt and... More

I have stayed in plenty of four-star hotels in Switzerland but this was the first time I stayed in a five-star one. For paying more, I was expecting an experience much better than I have had previously but was to be sorely disappointed. The hotel is indeed quite grand and the rooms impressive. The problem is that the hotel is... More

We stayed at Zermatterhof for 5 nights as a part of a family vacation. We were a group of 6 plus our 1,5 years old nephew and we had 3 double rooms two of which were standard rooms. We were all very pleased with our stay. When we arrived at the train station the hotel carriage was waiting for us... More

Excellent service, from the moment you enter the hotel, they know your name, your room, everything about you... They will take care of every aspect of your trip, travel, ski tickets, lunch on the hill reservations, etc.. Excellent SPA... Ski Locker rooms are very convenient and have heated boot dryers in every locker. Electric cabs are waiting for you when... More

Gorgeous 5* luxury in the heart of Zermatt with views to the Matterhorn. Yes it is expensive, but you really do get what you pay for as it is sumptuously luxurious, with wonderful friendly staff, quiet comfortable rooms, brilliant spa, wellness and fitness facilities and, of course, the most amazing views of the Matterhorn! I only stayed a weekend, but... More

Very romantic hotel. A bit pricy compared to other hotels in the area.The interieur design is beautiful. The food in the restaurant was delightful and tasty. The hotel is basically situated in the middle of Zermatt and right outside the hotel, you have a choice of bars and restaurants. The hotel staff were very friendly. I will for sure come... More

The staff were all very friendly and attentive. We did not stay in the most expensive room and were NOT treated any different as i have read some accounts. The concierge staff, bell staff and housekeeping couldnt have been nicer to us. Everyday our room had fresh fruit and water and the breakfast buffet carried us until diner. Every request... More

Charming hotel in the lovely town of Zermatt. The highlight of our stay was the set menu dinner every night at their restaurant which was absolutely divine! 5 courses of amazing gastronomie! We also spent the NYE at the hotel and the buffet was among the best I've ever had, absolutely divine! Rooms are quite old fashioned and not very... More