The hotel itself is fresh, clean and does feel a bit like heaven, I think it's from the lush vegetation of the hotel grounds. Once in our room we were welcomed with a basket of fresh fruits, and a stunning view of the lake and mountains. It's a bit of a walk to the city center, and the restaurant at... More

We had a very nice suite with the lake view. Impecable service. Reception staff was very helpful. The only small disadvantage of the hotel is that it is located on the hill and you should go up the hill if you decide to walk back. One should be young and fit to enjoy this walk. Otherwise, it is a great... More

We stayed here for 2 nights in a lake view room. The room was old and dated as appeared to be the theme for the rest of the hotel. The taxi ride from the train station was expensive about 25+ francs. The staff worked tirelessly to try and make it a special stay but there was a lack of atmosphere.... More

What a great place. We were welcomed right by the maître de salle (or so we believed). Utterly kind as all the waiters. Loved the Favola restaurant, a wonderful room, palm trees picking outside the window, enchanting the beautiful view. Great menu with food cooked to order as well, sushi, sweets, good choice of bread. All this for CHF 49... More

As a frequent guest I can truly say the hotel staff is taking customer service to the next level; always friendly and proactively trying compensate for everything that might be inconvenient. The hotel is decorated in a colonial style. Rooms are clean, comfortable and some of them offer a nice view over the lake and the city of Lugano.

We stayed at the hotel the 16th and 17th Nov 2012 and it was a very nice experience. We just relaxed at the pool when we arrived and had a nice hamman(turkish bath) after that. There is also a quite nice squash court you can use and a small gym and a sauna. The restaurant is nice and there is... More

Our family of four stayed here for one night. It was mine and our sons' first visit, but a return visit for my husband. We had a room with a view with a separate bedroom for us and two beds in the living area for the boys. We also had two balconies; one facing the Lake from the living room... More

We travelled to Lugano in October with our children. The hotel was great. We had a suite with a separate bedroom and two single beds in the living room for the kids. Breakfast was included and it was absolutely delicious! They made us omlets and the kids had waffles. We had an amazing view of the lake from our balcony.... More

The first thing is that when you arrive by train it is a bit difficult to find the first time you get there and the entrance does not look like a luxury hotel as they 'sell' themselves. We had a lakeview suite and were surprised that the bedroom was not with view to the lake but on the otherside. Now... More