This is the second time I have stayed at this wonderful hotel right in the heart of Assisi. The rooms are spacious and this time I have a sweeping view of the Umbrian countryside. The service is friendly and helpful and the ambiance very relaxing. There is a reverse cycle air con in each room which is great as we... More

From the outside it really looks like a castle. Good reception, but the room was disappointing. Small and not so comfortable. By booking through booking.com one gets a room on the first floor in so called standard quality, very noisy with a shower, possibly made fot children. The personell was friendly, but later I found out that my credit card... More

Having been inadvertently delayed, by causes outside our control, the welcome received late at night from this hotel was greatly appreciated. Our room on the third floor was large and clean, with a great bathroom. Bedding was two standard adjoining single beds, rather than a double/queen, however this seems to be a common combination from our experiences in Italy, and... More

As we arrived in Assisi, we stopped at the first information desk we saw and the woman called our hotel to find out where we should park. The hotel has a price break at one car park so that is where we were directed to go. Found it easily, but we misunderstood that we could have dropped our luggage off... More

Having had a mixed bag of experiences in 3 * hotels in Italian cities we were a little apprehensive but our overall impression of Il Palazzo was excellent. Silvio and the rest of the team were always friendly and helpful and nothing was too much trouble. He arranged car hire for us, advised us on where to visit and how... More

We stayed at the IL Palazzo for just one night. We had read blogs about driving in Assisi but believed the hotel when they said you could drive to the hotel and drop off your luggage and park nearby. The drive was a nightmare as tourist clog the streets. When we dropped off our luggage, we were told the parking... More

Me, my husband, two sister's and one saintly brother in law, took a trip to Italy and stayed in 5 different hotels....Some were higher end hotels, and some, not so much. Our room's in the Hotel ll Palazzo had no air conditioning, and we still all agree this was our FAVOR ET hotel by far! The staff was fabulous, very... More

Advance purchased a small double room and was prepared for small room but not for irratic, noisy air con, shower head just hanging from the hose--the piece to hold it had broken and not been fixed--half a roll of toilet paper which was never replaced for two days, one of the bedside tables was the minibar and you had to... More

A nice family run hotel made us feel at home. The room was very nice with a beautiful view. It was a very peaceful place. My only regret is that I only had booked a one night stay.