The staff at the hotel were very friendly and helpful from the moment they answered the phone to take my reservation. Once at the hotel they were professional and efficient at check-in. We had a suite and it was very large and clean. The beds were comfortable. The bathroom was a good size, especially by European standards. The hotel is... More

I don't usually base my reviews on the front desk person or the concierge but in this case I feel that I must. The front desk people were nice, but do not ask them for directions or recommendations. In communication with them by email before arriving in Lucca, by train, we were told that the hotel was just inside the... More

Following a very enjoyable stay at the San Luca Palace in May 2012 we decided to stay there again in 2013. We were not disappointed!! Excellent and very friendly service throughout our stay. Rooms very clean and spacious. Our only slight disappointment was that our room did not have a bath (shower only) but to be fair we did not... More

We stayed four nights. The hotel is ideally placed within the walls of Lucca with all the main sites and best restaurants within strolling distance. . All the staff were very efficient, helpful and friendly. The beds were comfortable and although our room was on the street side it was so well insulated that there was no noise. Nor was... More

Me and my wife stayed at this hotel in April'13. Making our way to the hotel was quite an interesting experience we had. Our GPS system led us into the walled city, through all sorts of restricted areas and extremely narrow alleyways. It was like an insect getting entangled in the net of a spider. The more we tried to... More

Two night business stay in May 2013. Location is A1 within the walls near buses and taxi ,much of Lucca is pedestrian or bike only. Staff were excellent and keen to advise on restaurant choice or travel query. Hotel was very clean, the room was very spacious with nice bathroom and excellent shower, I had a street side room which... More

We stayed 3 nights at the San Lucca Palace Hotel and were very pleased in all aspects of the hotel. Our room was quite large, very comfortable and very quiet. The bathroom area was also large and well appointed. The location is excellent, easy to drive to, just inside the walls, off the Piazzale Verdi. We could walk to all... More

We only had one night in Lucca, and arrived late in the day. The town kind of closes down at night and it's character changes, so I wish we had had more time there. That said, the Palace was very clean, in a good location, the staff were kind and parking was available inside the walls for 10 Euro a... More

After completing a 17 day tour with a fairly packed schedule, we arrived at Lucca for a two day break before beginning the next leg of our journey. The hotel was an oasis of calm and quiet after the bustle of Venice and we appreciated the large, well appointed room and the central location. The welcome was warm and attentive... More