My travel companion and I had booked this hotel through a travel agent because of the web site. It looked fantastic and had what we wanted in our hotel. The spa sounded great and the shuttle to Florence was going to work out perfectly for our stay. We arrived to find out there was no "spa" as we know it... More

Booked Tuscany tour through Citalia & the Hotel looked great in Brochure. We spent 4 nights in this hotel. The rooms were fine & the rear grounds were quite pleasent although pool was not ready to be used. Generally the Hotel appeared to be short of staff. Also on arrival at 2.00pm unable to get snack to tied us over... More

My husband and I spent three nights here last week. Although it looked lovely in the Citalia brochure and was quoted as a 4 star Select property, we felt it needed, for want of a better description 'a kick up the backside'! On arrival, we were not offered porter assistance or even pointed out the luggage trolleys which we realised... More

My husband and I stayed at Hotel Sorgente Roveta, 22km from Florence, for 4 nights during our honeymoon in March 2004. It was the perfect choice! The location was beautiful, our room looked over the tuscan countryside, and it was a reasonable distance from Sienna, San Gimignano, Pisa, and Florence. The hotel offered a free shuttle service between the hotel... More