Lovely hotel, great location. King size bed - actually two singles pushed together - but extremely comfortable. The breakfast room is quite small but we had no trouble getting a table.

The Staff at Universo, are great, its in a brilliant location, close to central station and overlooking the Square. Tourists - My room was basic and clean although no direct view and the window didn't seem to want to open without some effort.. upon entering it appeared dark and dingy, but the lights were on a slow start, brightening over... More

Excellent position, right on Santa Maria Novella Square, staff is kind and helpful, satisfying breakfast. We got an excellent room, highest floor with a romantic balcony on the square, last but not least the price is convenient compared to other hotel in the same position or however inside the city-center.

Near Santa Maria Novella Station. The room was clean and nice but gloomy even along the walkway. Wifi is available but not free. Nice breakfast buffet. Located in the center and the attraction is within walking distance.

Stayed there for 3 nights and during that time, it was a average experience with good and bad points. Good: - Good location, a few mins from Santa Maria Novella Station. - Fairly clean rooms. - Good view from out room on level 4 looking onto the Piazza. - Staff helpfulness varied. Night 1 and 3 had fantastic staff which... More

Great Place To stay. Small Hotel in the Center. The room was clean and also the hotel is very nice and clean.

Spent 1 night in this hotel which was allegedly a 3 star property. By comparison with other Italian hotels of similar rating, this hotel is grossly overrated. The rooms are hideously decorated and are very poorly lit. Furnishings are minimal and in both rooms, the doors/ windows which open onto some kind of courtyard would not close properly. The walls... More

This hotel was perfect for us as it is literally just around the corner from the train station and within easy walking distance to all sights. It was very easy to catch a cheap easyjet flight into Pisa to see the leaning tower whilst leaving our bags at Pisa Central train station, and then only €7 or so to catch... More

Small rooms gloomy and untidy. The walls are paper thin and looks like they haven't been washed in years. One notch above a backpackers inn.