We stayed for 6days Staff: unhelpfull , not organised , NOT professionnal. We arrrived in the afternoon, there was no parking place for the car (knowing that we paid for one),the receiptionist doesn't know how to greet his clients ,not a smile , not a welcoming phrase .Arrogant(we didn't pay for that..). No one will explain to you what you... More

The hotel has aged somewhat and what was once "charming" now seems a bit old and worn out. We asked for a double room and got two single beds. The shower leaked on the floor and the drains in our shower and our kids weren't working very well - we stood in water during the shower. Water pressure and hot... More

This hotel is actually a bed&breakfast as they have no lunch or dinner. The breakfast is typical of southern Europe with some cakes, bisquits and croissants, coffee and tea. However they do have juice, cereals and fruit as well, and at least one day there were boiled eggs. The location is ok, a bit to the north of centrum. Walking... More

We stayed for a second year in a row at this very nice little hotel , walking distance from Florence center without being in the middle of the crowd . Rooms are big , very clean , staff is nice. We saw reviews saying it was noisy but some expect to have everything for nothing. Great little breakfast .Honestly a... More

I just stayed at HVL with two friends for a short break in Italy and had a great stay. The hotel is out of the town centre and is probably about a 20-30 minute easy walk from the central train station. The building is beautiful. The rooms are very Italian - basic and functional, which was all we needed. The... More

Despite its good recommendations, we found our stay at the Hotel Liana very disappointing. Firstly the room. We were given a ground floor room, right next to the main reception area. The walls were incredibly thin, and we could hear the people coming in and out of the hotel, as well as the people in the room next to ours,... More

The water pressure was so low that there was little or no water on the second floor for shower or flushing the toilet. We visited the hotel in beginning of october 2012, so no season excuses by little rain or something else are valid. Internet was only working at the reception of the hotel, while wifi should be available in... More

We arrived at HVL in mid-October, finding it really easy to walk from the stazione central, taking around 30mins. Upon arrival we were given the ground floor room, which was nice but due to the dehumidifier the window couldn't be closed and all traffic could be heard, didn't cause any huge problems overnight but when the locals fire up their... More

Our first room was last floor, and well decor, with nice painting and the roof and hug. But the air in toilet didnt work, so next day we changed to other room which is less nicer than the first one as it is ground floor. The most important last floor could not connect internet, but our second room can connect... More