For 5 nights we had a wonderful home away from home. This B&B was recommended to me by a work colleague who had stayed here several times herself. I am so glad I took up her recommendation! My family and I had a week to spend in Florence and we wanted to be in the middle of the Florentines. This... More

I looked around the best place to accomodate in the heart of Florence. I had to choose from 4 stars hotels with high prices and 3 stars hotels and B&B with lower prices. I decided to book Promenade. I did an EXCELENT choice. I read the other's comments first. Some had good words, some were at least to say, unsatisfied.... More

We pre paid for our three night stay only to arrive and be told by the lady that they did not have a record of our booking. When we showed her our confirmation she told us that she no longer used the agency we had booked through. Very little empathy was shown to us but we were told that they... More

First the positives: good value, clean comfortable room close to the historical center of Florence. But, the manager was unreliable, rude, incompetent and at one point, hysterical. She greeted us and informed us we could only use cash to pay, and there was no breakfast. Even though they advertise parking, it was in a lot which ended up costing $75... More

It is the best place to stay in Florence. Good price and close to all the bars. The owners sister has been super with us.

Arrived at the promenade with confirmed booking of 2 double rooms, to be told they had no record of our visit, and no room at the inn, but would send us to a hotel of similar quality, took 50 euros to confirm booking of new hotel and sent us to a back street dive,more of a backpackers hostel. as we... More

We stayed in this B&B for just one night, but when we got there wished we had stayed a little more time! Super clean, has been renovated and has taken new managment, so be advised that previous comments may have been before this! Ryana was so friendly and lovely! She made our stay amazing! VERY well located, just steps from... More

We had to walk up a hundred stairs with our bags the first night because the elevator was not marked. She was rude when we arrived and rushed us through checking in and threw maps at us. There was a dirty towel on the floor of the bathroom when we got there. The next day she "cleaned" our room with... More

We stayed at the Promenade for 3 nights and we totally enjoyed it. Rianna, the host, was very accomodating and gave us some tips on restaurants and palces to go. Location is perfect - near the Ponte Vecchio, and short easy walk to all attractions. The room was recently renovated and was very clean. Yes, it is true, there is... More