Dear Customer, We are sorry to read all your disappointment about your stay in our Hotel. We'd like to thank you for your feedback that will help us to improve our services in the future. We'd like also to reply at some of your declarations that are maybe too excessive. First of all, our property is not filthy at all... More

Dear Customer, We are astonished on finding that you put only 1 point at our property. We totally respect your disappointment and are sorry to read it , but we thing that many of your complaints could have been solved easily during your stay. Let us reply to all of them: 1.Hairs could have been came from outside ( the... More

Dear Madam, We'd like to thank you for your feedback. We clearly remember of you , and would like to apologize if someone of our staff acted rudely to you, we are sure it was not their intention. Some people don't understand that Venice rates standards are a lot higher compared to other italian tourist towns , some others just... More

Dear Miem, We would like to thank you for your review , we'd like to apologize for all the discomforts you had during your stay in our Hotel, but we think that we should discuss more about some of your complains. Where do we begin? Firstly , we'd like to say that what we usually write down here are not... More

Dear Sir, We are sorry to read you didn't enjoy your stay in our Hotel ,and would like to apologize. As about your comment , we totally agree about the extraordinary unexpected weather that affected Venice last August ( that it's not our Hotel's faul anyway ). Hotel Astoria** is not air conditioned , it's clearly written on all our... More

Dear Sir, We are sorry to read about your disappointment you had during your stay in our Hotel. We did fix your tv a couple of times after your complains , we also showed you how to set up the dtv decoder, we are wondering why you wrote that Tv set was not working. Room is not dirty and mouldy... More

Dear Sir, We are sorry to read the discomforts you had during your stay in our Hotel last December. We found funny the way you called our property (icehotel) because we usually keep heaters turned on all day at full power during autumn/winter periods , sometimes people complain because it's too hot in the rooms ,it's very rare to find... More

Dear Sir, We are sorry to read your disappointment about your stay in our Hotel. We upgraded your accomodation assigning you a private double room instead of a hostel dorm but you prefered not to add it in your feedback. You didn't specify that 100$ (80,00 Euros) per night have to be intended for 2 people(40,00 Euros per person )....that... More