I really liked cleanliness and design of the hotel. I highly disliked the unprofessional and humiliating behaviour of the Receptionist when we checked in. He offered us a room for disabled with all respect to them and refused at the begining to change the room untill we threat end to file a claim at booking.com and then offered us a... More

The location of the Hotel, the size of the room and mainly the bathroom are very good, at least in the executive room. But unfortuntely I had a very unhappy experience. When I booked the hotel, I choosed I executive room with a bottle of Prosecco included in the room. But the first time I went to the front desk... More

We booked this hotel because of reputation and location. We had reserved a ""Double Room Superior" according to the pre-paid booking records. Upon arrival we were directed to a room which did not appear "Superior" to our standards since it had a double bed, one side against the wall. Eager to start visiting this beautiful city we did not pass... More

The room (executivo) is very good, spacious and well decorated. The shower is excellent. The breakfast could be better João Gilberto Belo Horizonte - Brazil

We booked a junior suite for 4 nights. The service from arrival to departure was first class, every need was catered for. The rooms were cleaned during the day, and tidied up again when we went out for the evening,bathrobes and slippers laid out. the breakfasts were good, the only gripe was that there was only one type of egg... More

Stayed here for two nights in April, 2012 and really liked the hotel. It's very modern and the staff is no-nonsense professional. The rooms are a good size, the bathroom was huge. The A/C failed in our room and the staff had maintenance fix it immediately, no fuss. The room was very quiet, although our room didn't have a view,... More

The customer service staff at the reception are so rude!! and not helpful at all!! To illustrate, I'm not used to travel by train so in the morning I went to the receptionist and asked him to check our train tickets and let us know what's the suitable time to go to the train station because we will be travelling... More

Centrally located, very clean and staff was excellent. The layout of the hotel is a bit funky as I think it is actually two buildings connected by central stairs. You must go down the stairs after getting off the elevator if you are on that side of the hotel. The shower door was strange with a pull-out glass flap so... More

Stayed at this enchanting hotel for 4 nights, location is fantastic as it is 3 mins from San Marcos. When we arrived the staff made us feel very welcome, customer service is at a very high level and are very efficient it took less than 5 mins to check in. The room was awesome, travelling around europe the rooms can... More