The most impolite hotel's staff we met :the Concierge with the golden key( while we were waiting for check out and stand about 3 minutes, only the concierge man at the counter. We tried to ask for the check out, he didn't even say sorry to keep you waiting, he said" i saw you already but i'm talking to the... More

The room was nice and clean. It was a little bit older but that was to be expected of downtown Venice. Location was nice and close to the train station. My main gripe was with the staff. The front desk were really rude people and had little to no interest in us whenever we were talking to them. I called... More

The old aged receptionist staff is not helpful and rude however the hotel is 3 stars only and below the standards Old dirty bathroom however the shower cabin is only for skinny people (it is very narrow) poor breakfast slow service good location.

I had booked in this hotel when I saw it is rated a 4-star hotel, which it was not at all!! The front desk staff was not friendly and overwhelmed! the room we got was very dirty, it says a non-smoking room but the cigarettes were put off on the carpet itself, the paint in the bathroom ceiling was falling... More

We have a good view of the Canal, we are happy. Some of the facilities are very old though, wear and tear of some funiture is very obvious. We were asking some assistance on how to book opera but nobody in the hotel seems to help us - our bad as we should have booked beforehand. The breakfast is good... More

Basic hotel, location is good, close to the Train station BUT the front office staff is one of the worst I have seen in my life......we checked in at 11pm, staff seem to be very tired....while asking for the wifi code, he just pulled the code and throw at us.....pitty that such a hotel got such bad service......next day we... More

This hotel is small and charming (yes a little tired and the bathrooms are not exactly what we are used to......), but It is on the grande canal and very easy to get to on your own. We stayed here last year as part of a tour group and because of the location re-booked it for our second Venetian holiday.... More

Our first time visit to Venice. My wifes 50th birthday. The hotel was exactly what we wanted. Excellent location, clean and tidy. Yes, in places a tiny little bit tired but hey, that is exactly what gives it its charm and atmosphere. We didn't want modern clean crisp edges and brand new decor because it wouldn't seem aged, which is... More

Stayed in a single room which was good if a little basic in terms of room facilities, but good price and excellent location by the grand canal close to the bus & train station and vaporetto stop. The restaurant wasn't that good and would recommend venturing to other restaurants in the area.