Myself and my boyfriend were due to stay here our first night in Italy but when we arrived we were told that the room was 'broken' (the lady on reception didn't speak English) and that a room had instead been reserved for us at the Hotel Margerita, for which we were given a business card and no directions. Luckily we... More

He had confirmed reservation in this hotel made by booking.com. Once we got to the hotel Royal they told us the do not have room for us. They gave me a card with address of other hotel Margarita and told us we will get room there. We got to the hotel Margarita but they did not know about us. They... More

nice hotel with nice service. we stayed there 4 nights close to metro and bus

Don't go there! We booked the hotel royal through hostelworld.com and paid a 10euro deposit in advanced. From the airport we travelled 2hours to the hotel royal to get told that there are no rooms available. The receptionist was "Sorry" but didn't gave us our money back. At this time in Milan every hotel and hostel was booked out so... More

The hotel has no sign at all that we could see and once we found it we weren't sure it was open as the place is a bit of a construction site. The room was fairly average but the redeeming factors for us were the price and the helpful staff. When we arrived one of the staff gave us a... More

Starting with rude reception to trashy rooms. Now I'm fighting with them because they charged my credit card,after I canceled within the policy,after I returned to Canada.

We were staying at Royal for a week, and the entire time the feeling was like they were so unhappy that people come there. The first good impression of hotel’s lavish design is ruined pretty quickly by staff’s unfriendliness. The hotel is located on the middle of nowhere and no shuttle offered anywhere, even to the closest subway station. From... More