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All 441 Milan hotels »

Uptown Palace

4.0 of 5
Via Santa Sofia 10, 20122 Milan, Italy
Hotel amenities
Uptown Palace
Ranked #15 of 441 hotels in Milan
4.5 of 5 stars 107 Reviews
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107 reviews from our community

    Trip type
Traveller rating
    60
    38
    4
    5
    0
Date Rating
San Francisco, California
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed 27 May 2012 NEW
1
person found this review helpful

Best hotel stayed in while visiting Italy, and we paid higher prices elsewhere. Here's how I assess this hotel LOCATION: As a tourist, it was close to the duomo and the key sites and shopping areas. Neighborhood is more residential, but advantage is that it's likely quieter than the core city hotels. Felt safe. Only issue to consider is that... More

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Alfredo Petrone, Operation Manager at Uptown Palace, responded to this review
28 May 2012

Dear Guest, thank you for the given preference and posting about your positive experience with us. It’s a great pleasure to read your satisfaction about the property , the services and the attitude of the staff provided during your stay. We do our best to offer the best experience to our guests and still working in order to reduce few... More

Oakley, California
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 25 May 2012 NEW
1
person found this review helpful

My wife and I stayed here in early May for one night in a room overlooking the Duomo before heading to the airport to fly home the next day. Let me start off by saying the modern room was very nice and clean (albeit a little small) and the view we had overlooking the town center was very good. The... More

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Alfredo Petrone, Operation Manager at Uptown Palace, responded to this review
28 May 2012

Dear Guest, thank you for taking time to bring to our attention your past experience at the Uptown Palace. We really apologize for the series of inconvenient occured and for the attitude of the staff who was not able to manage properly the situation providing all the assistance you deserved . We have appreciated your constructive comments as it is... More

Washington, DC
Senior Contributor
35 reviews 35 reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 20 May 2012

Friendliest staff experience in Italy. Everyone was so helpful and pleasant. Our favorite person is Fabio in the hotel restaurant. Close to Metro lines and walking distance to centro storico. Rooms are small but very modern and comfy.

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Manchester, New Hampshire
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed 16 May 2012

I was pleasantly surprised by this boutique hotel in Milan. Reminds me much of similar boutique hotels in Boston, MA. Room was small but efficient, extremely clean and modern in style. Fits into this "fashion forward" city. Even the uniforms of the hotel staff seemed to be designer. Staff was extremely helpful and pleasant. And everyone was 100% fluent in... More

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Moscow, Russia
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 9 May 2012

I've been in Milan for two day with my wife. The hotel placed not far from Piazza Duomo, 10 minutes by foot and has very nice design and clean rooms. Breakfast was nice but waiters are not fast. If some one ask we how can I describe this hotel I will say "best value for money".

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Alfredo Petrone, Operation Manager at Uptown Palace, responded to this review
17 May 2012

Dear Guest, thank you very much for your nice review. We are very happy that you enjoyed your stay with us and were satisfied with our room and services. Our goal from the recent opening has always been to provide the best service in a reasonable balance of money and service provided. We are already looking forward to welcoming you... More

chile
Top Contributor
93 reviews 93 reviews
Reviews in 59 cities Reviews in 59 cities
87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 8 May 2012

even i loved the general decor and high end feeling, found little value due to small size room ,ultra expensive internet conection (only 30mins by room free at the lobby) and very expensive rate i liked my daily walk to duomo area (15 min) and an unbelievable good pastry shop on the way(more than a hundred years old) down town... More

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Alfredo Petrone, Operation Manager at Uptown Palace, responded to this review
17 May 2012

Dear Guest, thank you very much for your feedback, it is crucial for us in order to improve the level of our service. What is most important for me is the quality of the service provided and we sincerely apologize if this time our staff was not able to meet your expectations , going beyond the fact of ansewring only... More

london
1 review
5 of 5 stars Reviewed 29 April 2012

I stayed at this hotel over the Easter period (3 nights), it was part of a British Airways package, within 10 minutes walking distance of the Duomo, great location, staff could not have been more helpful for information, room was immaculate and obviously all new, room service was also fabulous. I was very grateful when i had to go to... More

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Alfredo Petrone, Operation Manager at Uptown Palace, responded to this review
5 May 2012

Dear Guest, thank you very much for your nice review. I am very happy that our staff was able to assist you during the inconvenience occurred to your eyes . We hope that your eyes are fine now and look forward to welcome you again at the Uptown Palace. Warmest regards Alfredo Petrone Operation Manager More

Kuala Lumpur
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 29 April 2012
1
person found this review helpful

I was in Milan with my daughter from 14-17 April 2012. It was our first visit and we chose this hotel based on other reviews and because it is said to be close to the Galleria Vittorio Emanuele. True enough it is just a 10 minutes' walk from the hotel (depends on your walking speed). There is no necessity to... More

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Alfredo Petrone, Operation Manager at Uptown Palace, responded to this review
5 May 2012

Dear Guest, thank you very much for your kind note. We are very happy that you enjoyed your stay at the Uptown Palace and are satisfied with our services. Your words regarding our staff are the best compliments for us and rest assured that with joy I will pass on your compliments to my team . Your review has fully... More

thessaloniki
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 27 April 2012
1
person found this review helpful

We stayed at this hotel for 3 nights. Although it was satisfying, clean and beautiful, after we left we were very dissapointed by the fact that the hotel employees were very uncooperative and refused to help us regarding our forgotten belongings in one of their rooms, during our stay. Unacceptable lack of services for a 4 star hotel. I hope... More

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Alfredo Petrone, Operation Manager at Uptown Palace, responded to this review
5 May 2012

Dear Mrs Natalia, as per my previous mail , the lost item was not found in your room, but we are still investigating on this issue. If we had received your claim not few days after your departure it would have been more helpful . I hope to be able to get back to you shortly with good news. Best... More

Bedfordview, South Africa
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 23 April 2012

Spent 5 nights at the Uptown while visiting the Saloni exhibition. Because of the demand for rooms during this time, the prices are extortionate but the hotel was very good. The hotel is new or newly renovated and the decor is superb. Rooms have all the amenities but small cupboard space. We were unable to empty our suitcases into the... More

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Additional Information about Uptown Palace

Via Santa Sofia 10, 20122 Milan, Italy
Price range (per night):* 148 AUD - 553 AUD

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