Generally I am quite satisfied with the stay. The only thing that needs to be improved is early breakfast. I was leaving very early and there was no coffee and croissant available, though I had been informed the day before that early breakfast was available (such information was given in the leaflet as well) without any previous requests. I musi...
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Dear Guest,
Thank you for taking the time to let us know about your experience in our hotel.
I was very disappointed to read about the problem you had with the early breakfast thas as you know is a standard in all the Novotel hotels as well in Genova.
I loooked into this matter personally and the problem was caused...
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The Hotel is located next to the highway exit Genova Ovest and it is easy to reach. From there, you can go to the seaport and Aquarium even on foot ( about 2 km). There is also a bus stop a few minutes from the hotel.
The park is underground and it's very convenient (because in Genoa it's difficult to...
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Dear Guest,
My team and I are really grateful for your kind words of appreciation, which encourage us to iensuring the service we provide always meets your expectations.
We look forward to welcoming you back soon at one of the Novotel hotels.
Yours sincerely,
Sergio Mobilia - general manager
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This hotel is not near to the main attractions (actually just right at the arrival of the highways). Usual Novotel standards, bedroom, bathroom is OK, but nothing special. Tea/coffee making is available in the room. Staff is kind and speaks good English.
I stayed in this hotel for three night in the middle of April 2012. First of all the negatives as these are what most people will want to know:
The room was uncomfortably warm, when I spoke to the staff in reception about this they apologised and told me that the hotel's central heating system was still on as it...
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Dear Guest,
Thank you for taking the time to inform us about your experience following your stay at our hotel.
My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring the service we provide always meets your exepectations.
Thanks again for its important reflections;
We look forward to...
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A nice, modern hotel. The rooms are as you would expect in a chain, large enough but basic. This is the rough end of town though, and the traffic around it is a nightmare (see images below), however the underground, secure carpark is useful - though you will be charged. We wanted to put bicycles down there and were going...
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Nice location measured against the purpose of the trip. Room was fine, clean, well-organized. Internet was done by a local provider, where you get a card which last 3 hours; this was just a little irritating. The evening I called reception to get info regarding travel time to the airport, and got what I needed. Ordered a wakeup call at...
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Dear Guest,
Thank you for taking the time to inform us about your experience following your stay at our hotel.
We regret for the wake up service's problem and we ask you to accept our most sincere apologies.
My team and I are really grateful for your kind words of appreciation, which encourage us to keep up our efforts, ensuring...
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We stayed for one night in late Jan 2012 on the way from France to Rome. We arrived by car and found getting to the hotel a bit frustrating as we had to go around a few times to get to the front door - more to do with rush hour and Genoa's one way system that anything else. Onsite...
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When it comes to interiors of the hotel, facilities and the services I have to say it was typical 4 star hotel. Really enjoyable place, however a bit far from the downtown, restaurants and shops. Next time will probably choose something a bit closer at a cost of a lower standard. Anyways, clean bathroom, spacious room, decent breakfast, nice lobby...
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