AVOID AT ALL COSTS. First room - No toilet seat, TV broken, not vacuumed, stale cigarette smell, no wifi as advertised. Second room - not vacuumed, stale cigarette smell, no wifi as advertised, broken LAN port. Complaints raised with front desk staff, after discussion with manager agreed to let us leave without penalty, yet a week after we left Italy... More

what a terrible hotel, aircon did not work big stains on the carpet, rude staff and the smoke alarm was also not working. This was booked with AIRMILES they need to remove it from their list. Also a very dodgy area at night by the station. Dont stay there!! More

We never actually got to the hotel. We booked via phone and email in October 2009, gave card details and had several emails confirming the reservation. We had 7 people spread over 3 rooms 2 days before travelling I emailed the hotel to double check and Guess what?, our reservation had disappeared, Sheer incompetance and no help in sorting the... More

The hotel was OK,, not good and not bad. It seems that there was a lot of difference between the rooms because we were staying here as a group and some people had jacuzzi's, whereas others only had a simple shower. The district was not so fine. In the daytime the whole area is an illegal vending area, so all... More

We spent 2 nights here before travelling on to Capri. We chose it because of the location and this was great for us to access the trains to Pompeii and Herculaneum and also just a short trip away from the ferry terminal to Capri. The hotel was clean and in a good state of decor. We had expected the area... More

This hotel was great. We read the reviews on TripAdvisor after we had booked a package deal and were terrified that our holiday would be ruined. However, upon arrival we were greeted by friendly, English-speaking staff who were very capable and helpful. The room was clean and well appointed and we had a lovely stay. We experienced none of the... More

Two couples stayed here on Saturday, September 29, 2007 before our flight back to USA. The hotel is high-tech and newly renovated, BUT there was no hot water both days and the air-conditioning was not working. There were three other couples complaining - but the staff appeared to not understand. It seems from the other couples that there hadn't been... More

We booked one night at this hotel at the end of a month long trip to the Amalfi Coast. The location was chosen for its proximity to the airport and based on some good reviews here. STAY AWAY from this place! Not only did they not honour our reservation, the front desk manager was ignorant and rude. His solution that... More

We had 2 separate stays booked at this Hotel. When we got in the first night after a long trip there, we were told there was "a problem" and they had overbooked and were sending us to another hotel, Hotel Palace, owned by the same company. We protested, but they insisted and we were at their mercy. The hotel they... More