We have stayed at at number of Holiday Inn Express hotels before and can say unequivocally that this one should be avoided at any costs for the following reasons: 1. horrible customer service--when we asked to be transferred to the food ordering service, they delayed 15 min and then acted as if it were our fault that they did not... More

This hotel is in industrial area and nearest bus stop is 10 to 15 minute walk. Please make sure to walk back in group of 7or 8 people when coming back late night. We were stopped by 3 muggers, who introduced themselves as police in civil clothes; they asked to show our passport and other items. We just kept talking... More

We chose this hotel because we thought it was near the airport. We discovered that even though it's called Holiday inn airport you have to take a taxi to get to the airport. There is no shuttle. The service wasn't great and the staff were not very happy to help.Even for the the Wi Fi we had to pay- 10... More

I have just come back from a couple of days in Madrid and stayed at the Holiday Inn Express, The hotel is approx 3 miles (max) from the airport but taxi drivers wanted €35 to do the journey,tut tut. In the end we spoke to a kiosk inside and got there for €16 so over half the price,hotel reception was... More

I mistakenly thought an airport hotel might be reasonably easy to reach from the airport. No phone number is shown on the signs outside that list airport hotels. No shuttle exists. Because of the highways and location it cost me 25€ for a taxi. The bedding and bathroom were clean. The walls in my room were scraped and dented and... More

I made a reservation at this hotel assuming it was every other airport hotel I had stayed while waiting for a flight. BIG MISTAKE. This hotel is located in an industrial area and not in walking distance to anything, not even a bus. There is no cafe nor other food service. Our room was uncomfortably warm and I went to... More

Where to begin! There is no public transport, despite the hotel saying 'a short 5 minute walk'. There is a city bus stop at least .5 mile down a busy stretch of highway, but the bus is heading the wrong way. So if you are heading to M, you must cross the overpass as well. Cab to airport or M... More

Anyone who books here while sightseeing Madrid has not looked at a map! This is an airport hotel and that's it, so don't expect a decent location or amenities: they don't exist, but for a one night stay you can't complain at 60Euros. Finding somewhere to eat is a challenge: I went to the hotel next door! The only critisism:... More

There was no wake up call, the room was cramped and the wall next to the bed was very dirty. We were only given one wash cloth for 2 people and had to ask for a second one. It is NOT close to the airport, nothing in the vicinity within walking distance and no shuttle to the airport. There is... More