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All 453 Madrid hotels »

Petit Palace San Bernardo

4.0 of 5
C/ San Bernardo 3 | (Esquina con C/ Gran Vía, 53 y Plaza de Santo Domingo), 28015 Madrid, Spain
Hotel amenities
Petit Palace San Bernardo
Ranked #219 of 453 hotels in Madrid
3.5 of 5 stars 168 Reviews
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168 reviews from our community

    Trip type
Traveller rating
    36
    75
    38
    12
    7
Date Rating
Malta
1 review
5 of 5 stars Reviewed 25 April 2012

location 10 points staff 10 points only drawback is that you have one mirror only in the bathroom no long mirror by the wardrobe or by the tv. it was very anoying as we were 3 girls in one room :-) trying to do your make up in one mirror is a nightmare :-)

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PPSanBernardo, Gerente at Petit Palace San Bernardo, responded to this review
26 April 2012

Dear Guest; I would like to thank you to have choosen Petit Palace San Bernardo for your stay in Madrid, and to inform to Tripadvisor users of your experience with us. It´s a pleasure to know you enjoyed your stay. Inform you we are working to improve our services and we are studing the posibility to buy long mirrors for... More

Los Angeles
Top Contributor
80 reviews 80 reviews
Reviews in 62 cities Reviews in 62 cities
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 11 April 2012

As part of our Europe trip in May '09 we stayed here for a couple of nights. We got into the main train station and then took the Metro to the Santo Domingo stop. We were a little turned around at first so we actually wound up walking the Gran Via and after we figured out we needed to head... More

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PPSanBernardo, Gerente at Petit Palace San Bernardo, responded to this review
12 April 2012

Dear Guest; It´s a a pleasure to receive your feedback about your stay in Petit Palace San Bernardo, it´s too important because your comments help us to improve our services and you can show to the tripadvisor´s users your opinion about your stay and our hotel. Inform you we are working to improve our services, we have now computer services... More

Liverpool, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 25 March 2012
1
person found this review helpful

Although the reception staff were particularly friendly and helpful, and the hotel was conveniently located off gran via, it didnt really suit me. I regularly visit Madrid, and usually try to stay in a 4 star hotel. However this didnt really feel like a 4 star. The decor was rather tired and utilitarian and to be honest a bit grim... More

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PPSanBernardo, Gerente at Petit Palace San Bernardo, responded to this review
27 March 2012

Dear Guest; I would like to thank you sincerely for your kind words of our staff, I will report them about your good reviews , I´m sure this will motivate them and feel happy, i would like to thank you also about your comments to Tripadvisor users and (staff users), your comments are too important for us to improve our... More

benidorm
Senior Contributor
23 reviews 23 reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 24 February 2012
2
people found this review helpful

The hotel is in a great location but not as good as i expected not really 4*. The laptop in the room was a great addition. We had a lovely stay in Madrid and the was certainly helped by the central location of the hotel. The modern rooms were spoilt by the ultra modern gadgets, too many lights near the... More

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See 4 more reviews by magnick for Madrid
PPSanBernardo, Manager at Petit Palace San Bernardo, responded to this review
8 March 2012

Dear Guest; We would like to thank you to have choosen Petit Palace San Bernardo for your stay in Madrid and to inform the Tripadvisor users of your experience here. Your comments are very important for us to improve our services and I would like to apologize if your stay wasn´t all satisfactory we wish. Remind you we have hotels... More

Wales
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 27 December 2011

We stayed here on a short city break and found the staff on reception were friendly but had limited English. Our room was very modern however the space was not utilised to its maximum potential, as the dressing table/desk was squashed against the bed. The bathroom had a frosted glass door which was not very private and it also would... More

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Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 22 December 2011

I usually stay in hostals when visiting Madrid but as a treat stayed here with my boyfriend about a year ago to try something different. Rooms were very modern, had comfy beds , big showers and a mini bar !!! Was quite expensive but we had an enjoyable stay and if I wanted to spend abit more money on future... More

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See 2 more reviews by Nads2011 for Madrid
Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 28 November 2011

this hotel is definately not 4 stars as it claims to be but it is fine. The front desk is helpful. It is clean and in a good location. Problems are the non- confortable bed, small room and very slow internet! There is no alarm clock in the roon and we couldn't figure out how to use the phone, even... More

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A TripAdvisor Member, Gerente at Petit Palace San Bernardo, responded to this review
29 November 2011

Dear Client; I would like to thank you to have chosen Petit Palace San Bernardo for your stay in the centre of Madrid. I´m really sorry if your stay wasn´t total satisfactory, this trendy and charming hotel is not the usual 4 stars , it´s a 4 stars little boutique in the midle of that fantastic city like a little... More

Miami, Florida
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 18 November 2011

We stayed at this hotel on Nov 15 for 3 nights. The receptionist has given us the wrong type of room. I have booked a family room for my parents and I, because I wanted more space. However, when we checked in , the receptionist gave us a triple room (way smaller), when I complained to her, she insisted that... More

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A TripAdvisor Member, Gerente at Petit Palace San Bernardo, responded to this review
24 November 2011

Dear Sir; I would like to thank you to have chosen Petit Palace San Bernardo for your stay in Madrid and to have take your time to inform us about your stay here, your comments are important for us, we can check our mistakes and take the right way to improve our service. I would like to apologize for the... More

Kent
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 11 November 2011

We spent 3 nights at the petit palace San bernardo and the location was great. The party comprised of me, my husband and our 11month old baby and they were very welcoming. However this hotel is most definitely a corporate not holiday hotel. They provided a cot but no room has a bath so we had to "bath" the baby... More

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A TripAdvisor Member, Gerente at Petit Palace San Bernardo, responded to this review
24 November 2011

Dear Mr Poulton; It´s a pleasure to receive your feed back about your stay in Petit Palace San Bernardo, your comments are very important for us, i have taken note about your suggestion with the highchairs and the bath for baby, I apologize if is late but for your next visit we are sure we will give you a better... More

Porto, Portugal
Contributor
13 reviews 13 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 September 2011
2
people found this review helpful

I stayed a weekend in this hotel that I strongly recommend! It´s very cosy, elegant , the rooms are not very big, but are good enough for a hotel that is located just a few metres from the Gran Via. The breakfast is also very good and the staff very helpful and friendly! I´ll will stay there again next time... More

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Sanbernardo_11, Manager at Petit Palace San Bernardo, responded to this review
27 October 2011

Dear Vania; I´m glad to hear that your stay in Petit Palace San Bernardo was good. We are looking forward to welcoming you in the future. Remember we have other hotels in Madrid-Barcelona-Sevilla-Málaga-Bilbao-Salamanca-Getxo-Valencia that you can check in our web. If you need make a reservation don´t hesitate in contact with us. Our email adress is ber@hthoteles.com Best Regards Gema... More

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Additional Information about Petit Palace San Bernardo

  • Petit Palace San Bernardo Madrid
  • Petit Palace San Bernardo Hotel
Address: C/ San Bernardo 3 | (Esquina con C/ Gran Vía, 53 y Plaza de Santo Domingo), 28015 Madrid, Spain
Price range (per night):* 89 AUD - 210 AUD

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