Stayed here the night before our flight home. When we walked into the hotel we noticed how hot it was. When we checked in we asked the clerk if the rooms were hot and he said "not all rooms are air conditioned yet...besides, it's still winter in Madrid." ' Winter in May? Really? When we went upstairs, our room was... More

I,m quite surprised reading some of the reveiws which do not reflect our experience. The reception desk was efficient though not over friendly. The Hotel was fine room clean and quiet. Like someone else I e mailed for info on the free shuttle but got no reply, however after phoning the hotel to ask I was told just to call... More

My wife and I stayed at the Tryp Diana on a layover in Madrid in April 2013. We picked the hotel primarily based location to the airport and the 24 hour free shuttle. Prior to our arrival, I tried to contact the hotel to find out what we needed to do upon our arrival at the airport to get the... More

I chose this hotel for a one-night stay because of its location close to the airport and my early morning flight. On arrival, the desk clerk was very arrogant and responded very rudely when asked if there were restaurant options in the area. Basically, I was on my own with that. Later, I happened into the restaurant off the lobby... More

Hotel is outdated & service is below average for a 4* hotel. It is more worth 3* We arrive at 23:45 in the evening, and had to wait 30min in a queue to check in. People behind us probably even waited longer! The rooms & corridors are very outdated, as if it was 20 years old. Desks look as if... More

We were accommodated here during the Iberian Air strike when we should have been at the Hilton in Frankfurt. I felt like cattle from beginning to end. Our room was at the end of a flooded corridor littered with towels to soak the excess water. We were given twin beds and point blank refused a double. Our meal voucher for... More

We dropped in again on our Febuary visit to Spain for 3 nights. Unfortunately we were unlucky this time with very noisy people in the room next door who arrived late and were on the phone loudly for hours overnight to (probably) south america. A problem with near airport hotels plus all the guests were crammed onto the 7th floor... More

I stayed at the hotel for two nights in March, and I was pleased with the quality of the hotel. It was the first time that I have stayed with the Tryp Group. The hotel had a pub inside, there were also several places to eat including a relaxing cafe, and a sushi joint. The bedroom was large in size... More

We booked the hotel, then read the bad reviews on here. As you can imagine, going there expecting to find all these terrible things was nerve-racking. However we got there, spent 3 nights there and honestly do not have a bad word to say. I do not how these people are writing the things they are; but we found none... More